Symantec Management Platform (Notification Server)

Hello,

As the part of maintenance we check the NS logs on daily basis.

The following error keeps repeating:

Priority: 1

Date: 9/6/2010 3:46:09 AM

Tick Count: 1664031735

Host Name: SUSPILKNS001

Process: aexsvc.exe (1332)

Thread ID: 144244

Module: AltirisNativeHelper.dll

Source: PackageItem.OnSchedule

Description: Unable to refresh the codebase information for package Windows2000-KB950749-x86-ENU.EXE. Reason: System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic failure

at Altiris.NS.Utilities.NativeWrapper.UnHiddenFolderFile(String folderName)

at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.UnHiddenFolderFile(String packageLocation)

at Altiris.NS.StandardItems.SoftwareDelivery.PackageItem.OnSchedule(String identifier)

Can advise where to look at to begin with investigaion, please ?

Any help appreciated.

regards
Tomasz

1)  Don't be a log camper.  No one likes a log camper.  I joke of course.. Sort of.

2)  The error indicates something is wrong with Patch Management Solution, since that is a patch in your log files.  So I would start there, and http://kb.altiris.com

This sounds similar:
Notification Server fails to update package Distribution Points for replicated packages
https://kb.altiris.com/article.asp?article=36006&p=1

My primary suspicion is a permissions issue.  Do you have a single NS, or multiple NS's?  Is this error on all NS's or just one NS?

@Lery, as English is not my mother language can you explain who the log camper is?

kb.altris.com is the place where I always begin to look for. However this kb is not alpha and omega.

@mclemson Basically we have 6 separate NS's but they are not aware of each other.

The structure is NS parent -> PS's as the children.

This particular errors occur only on one of the Ns's . The errors relate to a few different patches and always happens at the same time at night 2.45.  I checked the task name is Ns.Purging.Maintenance and the run command is:  "E:\Program Files\Altiris\Notification Server\bin\ScheduleProcessor.exe" {de4a3a7c-2147-463e-8a06-a23b6c6e719b}

would you be able to advise what this task does ?

I found the folder fot the ms08-28 bulletin

"E:\Program Files\Altiris\Patch Management\Packages\Updates\MS08-028\

and permissions looked ok.

I deleted it and see if it will be recreated and if the errors will go away.

regards

Tomasz

Hi all,

I investigated further and found that all 6 errors were related to MS08-28 bulletin.

what I did was:

- found the bulletin in Patch Management>Tasks>Manage Software Updates

- disabled bulletin and staged it again

All files have been recreated in the corresponding folder and the errors have gone.

Thanks to everyone for the help.

regards

Tomasz