Hi,
I'm currently testing Patch Manangment utilizing CEM to see if it meets our requirements as an MSP.
I have the Notification server on our Corp Network and this talks to the Internet Gateway with no issues. Both these are workgroup servers with host files for name resolution.
I have a test server on a client's network and this will not connect to the NS.
It seems to connect with no issues to the IG and gets the Temp certificate
It seems to fail talking to the N/S. My understanding was that CEM clients doesn't need to be able to talk directly to the NS.
<event date='08/16/2016 09:47:08.2510000 +01:00' severity='1' hostName='symitms-cem-01' source='NetworkOperation' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='2444' thread='1944' tickCount='2133904187' >
<![CDATA[Operation 'CEM: Connect' failed.
Protocol: HTTPS
Original Host: <NS-hostname>:443
Real Host: IG-IP:4726
Path: /
Id: 4453.2444
Error type: Connection error
Error code: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond (10060)
Error note: SocketIOStrategySyncSelect::Connect error]]>
Any help is much appreciated.
Thanks
Mark