Critical System Protection

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  • 1.  Certificate Error while trying to login to Symantec Critical System Protection

    Posted Nov 18, 2015 11:21 AM
      |   view attached

    I have done new installation of Symantec Critical System Protection 5.2.9 on Windows Server 2008 R2. Its Database is on separate server running MS SQL Server 2008 instance that is also on Windows Server 2008 R2.

    The installation went smooth without any error. I installed server first and then console.

    While trying to login to console i am constantly getting below error:

    "SCSP has encountered an error trying to establish a connection with the management server. Please check to make sure that the certificate and certificate password are correct and try again. If this problem continues please check with your System Administrator"

     

    Here are the things i have tried so far without any luck.

    1) All the certificate error troubleshooting/verification steps defined in

    "https://support.symantec.com/en_US/article.TECH114668.html"

    Certificate error causes:

    a. SCSP server service stopped
    b. Server.xml file missing or in the wrong location (default is c:\program files\symantec\symantec critical system protection\server\tomcat\conf).
    c. The server-cert.ssl path is incorrect in the server.xml file (default is c:\program files\symantec\symantec critical system protection\server).
    d. SCSP database instance is stopped
    e. Unable to connect to the database

     

    2) Sucessfully connect to SCSP Database instance from SCSP Server with MS SQL Server Management Studio.

    3) Disable Firewall on both SCSP server and the server hosting the SCSP Database instance.

    4) Installing Management console on different machine and trying to login from it.

     

    I have attached the screenshot of error as well. Can anyone kindly help me on this?

    Thanks.

     

     

     



  • 2.  RE: Certificate Error while trying to login to Symantec Critical System Protection

    Posted Nov 18, 2015 11:29 AM

    Check for the existence 'certs' folder and that the proper permissions are applied.

    After that, try launching the console as Administrator (right-click - Run as...)

     

     

    Let us know how it goes!

     

    Will



  • 3.  RE: Certificate Error while trying to login to Symantec Critical System Protection

    Posted Nov 18, 2015 11:52 AM

    Hi Will,

     

    I tried the steps you suggested but to no avail unfortunatelty. I am still getting the same error. :(



  • 4.  RE: Certificate Error while trying to login to Symantec Critical System Protection

    Posted Dec 09, 2015 02:35 AM

    hello,

    I ever got this issue and i solved the problem by start by myself the service called :

    "Symantec Embedded Security: Critical System Protection Manager"

    i hope it will also work for you bye.