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Change Default Priority From Low to Normarl On Submit Incident Advanced

  • 1.  Change Default Priority From Low to Normarl On Submit Incident Advanced

    Posted Oct 19, 2012 09:13 AM

    Hello,

    When technicians create tickets using the Submit Incident Advanced, the default selection for the Priority field is set to Low.  We would like to change the default option to Normal.  Can anyone provide some guidance on how to do this?  Preferrably without creating a template.

    Thanks!



  • 2.  RE: Change Default Priority From Low to Normarl On Submit Incident Advanced

    Posted Oct 19, 2012 09:57 AM

    I'm assuming this'll be in the TechnicianIncidentFeeder, right on the form itself. Just mark up the Selected Field option of that particular Radio Button List showing the priority.

    (apologies, don't have the flow open in front of me now, going from memory)