Endpoint Protection

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  • 1.  Change email format from HTML to Text

    Posted Feb 06, 2017 02:08 PM

    How can I change the email notifications delivery from HTML format to text email format?



  • 2.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 02:11 PM


  • 3.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 02:21 PM

    Is the for all email notifications or is this for reporting? I am referring to the "security alert notifications" emails.



  • 4.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 02:28 PM

    Thanks for the clarification.

    For alerts you can edit the conf. properties file:

    http://www.symantec.com/docs/TECH105865

    NOTE: Symantec Endpoint Protection Manager (SEPM) 12.1.1101.401 (RU1 MP1) supports sending email notifications in plain text format. 
    The default format remains HTML. 
    To send notifications in plain text format, the SEPM administrator must edit the conf.properties file on the server and add the following new line:
    scm.email.content.type=text/plain



  • 5.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 02:39 PM

    I am using SEPM 14.1 so can the config file be changed here and the Tech doc does not say where to find this .conf file to edit.



  • 6.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 02:46 PM

    The doc doesn't list 14 so I can only assume. You'll need to back the file up and test it.

    Located in: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc



  • 7.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 03:11 PM

    Ok that did not fix the issue for me so i guess that the feature is not supported in SEPM 14.1.



  • 8.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 03:15 PM

    Did you restart the SEPM service? The article does not specify but it may be worth a shot.



  • 9.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 03:24 PM

    No i didnt I will try this now.



  • 10.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 03:37 PM

    Resetting the service has fixed the issue thanks for your help.



  • 11.  RE: Change email format from HTML to Text

    Posted Feb 06, 2017 03:42 PM

    You're welcome.