ServiceDesk

Hi everyone first off all I newby with the aplication but here my problem.... when finalize edit a change manager template and open the change request gave me the generic aplication error message

Also include two attachment  one when i press the change request and the other when i press manage change template

Thanks!!!!

 

Is this is debug or have you deployed the application?

If in Debug does which component causes the crash?

If you open the Log Viewer what does it say against that Project?

Hi !! the aplication is in production but the part of change management is in  test, I asume the part that cause the crash is the manage change template part because the problem start when i edit a template.

I attached the log in my first post... in lines 50 to 65 shows the error logs and in the other attachment show the error in lines 28 to 36

 

Thanks for your Help !!!

I'm not sure what you mean by

the aplication is in production but the part of change management is in  test

Do you have two environments?

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When you tried to edit a Change Template did it not save correctly?

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So

SD.ChangeManagementSimple.Request

The critical error failed execution on component List Change Plan Templates

What AppPool is the following Project running under

SD.DataServices

Invalid Username/Password

Wouldn't have thought you would be able to login to ServiceDesk with the following error:

Process Manager

Invalid Username/Password

And

SD.ChangeManagementSimple.TemplateManagement

The critical error failed execution on component List Change Plan Templates

Do any Change Templates exist?

Hi Alex here my answer:

I'm not sure what you mean by

the aplication is in production but the part of change management is in  test

Do you have two environments?

 

Its the same enviroment but the change management part is not using until this past two week

 

When you tried to edit a Change Template did it not save correctly?

Before the error i able to modify and save template correctly but now when trying to enter to the manage change template form gave me the aplication error

 

 

What AppPool is the following Project running under

Really i dont no because Im not installing the aplication and all my knowledge is on Services Desk part no on the Workflow Part

 

Wouldn't have thought you would be able to login to ServiceDesk with the following error:

Yes I able to login and work with Incident management and problem management without any error

 

Do any Change Templates exist?

Yes I create two Change template for testing porpouse but when i edit one of them and save the changes gave me the aplication error

 

Thanks for your help

 

 

 

 

 

 

If you’ve got access to the server to get the logs hopefully you can open up IIS Manager to see the the Applications and their App Pools The identity would be useful info here.

Hi Alex see the picture below

Thanks

 

 

 

Normally next I would look at making a POC Workflow which uses the component 'List Change Plan Templates' and see if it has the same problem.