ServiceDesk

I want to change the Template from Home -Mainpage to 20%80% from 33%66%100%. I know, once a Page is created, it is not possible to change the Template. So I changed it directly in SQL Table in Processmanager Database,and this works. The only Problem is, always i login, the Portal Starts with the old Template, when i click on the Home-page it shows the right 20%80% template. Also the Logo link in the header shows the Home-page with the Öls 33%66%100% Template . Does anyone have a Solution for me? Thanks.

You could create a new page with the size you want, add the web parts. Reorder it and hide the original. You can set each users homepage in their profile (or via SQL)

The Solution with userprofile works, but then i have to change it for every new User manually?

Did you only change the proportions in SQL? What script did you use or did just manually change the row?

Is the PageId unchanged?

When you login what is the URL?

When you click on the Home page what is the URL?

What is your User Profile home URL?

 

Have you tried clearing your browser cache etc?

Hello Alex, Here are my answers: Did you only change the proportions in SQL? Yes What script did you use or did just manually change the row? I did it manually in row Is the PageId Unchanched? Yes When you login what is the URL? The old 33%66%100% template. When you click on the Home page what is the URL? If you mean the Home Menue:The new 20%80% Template If you mean the logo in Header : the old 33%66%100 Template What is your User Profile home URL? After changing it like you told me, the new 20%80% template. In this case all is Working. But i dont want to change it for every user. Especially If new Users Comes automated from AD Sync Have you tried clearing your browser cache etc? Yes, and restart the IIS

Thanks but what are the exact URLs for each, i.e. http://SERVER/processmanager/etc So load up PM, copy and paste the URL. Click on the home tab, copy and paste etc then paste them here. You can remove the Server name for security. If you go to your Account section there is field that says home page which is a partial URL, what's that too?

here are the urls for a User who doesn´t have changed the Startpage in his User Profile (Startpage in Userprofile is Empty.):

after Login the url is:

http://SERVER/ProcessManager/Portal/Template33_66-100.aspx?PageID=6deeb623-9ab1-4f68-8104-0fb4fd609e9b

after click on Home the url is:

http://SERVER/ProcessManager/Portal/Template20_80.aspx?PageID=6deeb623-9ab1-4f68-8104-0fb4fd609e9b

 

 

if i Change the startpage to the new Template20_80 like your hint in usersProfile, all Links are right.

What Table and row did you change in SQL?

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If you go to

Admin | Portal | Manage Pages

Click on Home

What shows in

Template Page: /Portal/Template33_66-100.aspx

 

on Admin | Portal | Manage Pages /HOME

it shows: /Portal/Template20_80.aspx

 

i made the change in table : PageDefinition, Row:

PageID MenuName Description IncludeInMenu ParentPageID Order URLToPage DefaultParameters UsePageIDParameter MenuImageURL IsPersonalizable AllowUserPersonalization PersonalizationData IsEnabled HelpUrl LicenseType IsBeta IsProcessViewPage ProcessViewForProcessesContExtData EvaluationOrder DonotIncludeInViewSwitch IsMobilePage ServiceId
6deeb623-9ab1-4f68-8104-0fb4fd609e9b Home NULL 1 NULL 0 /Portal/Template20_80.aspx NULL 1 /Images/action.document.add.gif ......

 

The Problem is Not the HOME-page, it works correctly after editing the Template manually. i think, the Processmangaer redirect to this Page with the 33%66%100 Template hardcoded in any .aspx site

Looks to be that way.

Process Manager master settings
https://support.symantec.com/en_US/article.HOWTO61900.html

Even changing the following doesn't overwrite it.

Admin

Table: Customization

Setting Name	Description
Home Page Content	The URL of the site home page. This URL can be an absolute address or a relative address.