Data Loss Prevention

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  • 1.  Chrome - unknown URL

    Posted Feb 21, 2017 03:24 PM

    I've notice that the incidents dealing with uploading data within Chrom do not have the URL, but instead says unknown.  Seems to work fine in IE and Firefox though.  Have other seen this?  Is there a fix?



  • 2.  RE: Chrome - unknown URL

    Posted Feb 22, 2017 09:11 AM

    Hello Jeson,

    what is the version-DLP that you are using?

     

    Kalpesh



  • 3.  RE: Chrome - unknown URL

    Posted Feb 22, 2017 04:37 PM

    We are using 14.5.



  • 4.  RE: Chrome - unknown URL

    Posted Mar 30, 2017 08:53 AM

    Hello,

     

    I think that's a known issue. You should contact Symantec support to give you an update if 14.6 has this fixed.

     

    BR,

    Morgado



  • 5.  RE: Chrome - unknown URL

    Posted Apr 11, 2017 11:39 AM

    Hi Jason,

    Assuming you are seeing these incidents from the endpoint agent, there is a Chrome extension that must be installed in order for the agent to receive the URL information.  Usually the extension is installed with the agent installation, unless you have a GPO policy, or something else, that would block the extension from being used.  

    Mike



  • 6.  RE: Chrome - unknown URL

    Posted May 19, 2017 02:39 PM

    We have the same issue and it still happens on 14.6. We are running Chrome Enterprise 57 and DLP plugin is installed and works fine. but some sites are shown as Unknown so the block policy applies to them.