Endpoint Protection

Hi,

I am unsure if this is the correct place to post my query, but I require some guidance as to how to cleanly remove Endpoint on Win 7 64-bit.

I am an end user who installed Endpoint on my computer under a licence from my university, however unstalled (using the default uninstaller accessed from the Windows control panel) it as I found that it interfered with my system operation. I was wondering, however, if anyone would be able to point me to a software utility or instructions for clean removal of Endpoint as I believe it is interfering with my current security software (MSE).

I have contacted my university's tech support for help, however, they advised that they were unable to provide me with a copy of Cleanwipe or any instructions for clean removal. Similarly I was unable to get a ticket from Symantec tech support as I do not know the university's account credentials.

I am running Windows 7 Home Premium (64 bit) and have not had any additional antivirus/malware or firewall software installed on my account apart from Endpoint (which as I mentioned is now uninstalled) and MSE (currently installed).

Any advice that you would be able to provide would be appreciated.

If removing it from Programs/Features fails to remove everything you can follow the manual removal steps.

www.symantec.com/docs/TECH91038

Try any one of this

1.Manual Removal
2.Using MSI
3.SEPPrep

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface.

http://www.symantec.com/docs/TECH102470

How to uninstall Symantec Antivirus, Symantec Endpoint Protection,and Symantec Endpoint Protection Manager, and what to do if that fails

http://www.symantec.com/docs/TECH104790

Title: How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions
Solution ID: 2007073018014248
Document URL:http://service1.symantec.com/support/ent-security.nsf/docid/2007073018014248

Why you think SEP remainings are affectiong your current installation? Have you tried the manual removal procedure?

What system operation was SEP interfering with?

If out of all other options and you HAVE TO uninstall SEP, look out on the web for Revo Uninstaller.

If you had issues with your SEP install, and now you have issues with your MSE install, then maybe your system is infected. I would try running a few free tools to make sure the system is clean before troubleshooting further. Installing a security product on an infected system is not recommended.

Here are some useful tools that are provided by Symantec for help with finding those hard to detect threats.

1.       The Power Eraser Tool eliminates deeply embedded and difficult to remove threats that traditional virus scanning doesn't always detect.

2. The SERT (Symantec Endpoint Recovery Tool)is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively.

3. The Load point Analysis Tool generates a detailed report of the programs loaded on your system. It is helpful in listing common loadpoints where threats can live.

Power Eraser tool –

http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions –http://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US (Your IT staff will need to provide this to you)

Support Tool with Power Eraser Tool included –

http://www.symantec.com/business/support/index?page=content&id=TECH105414&locale=en_US

How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files http://www.symantec.com/business/support/index?page=content&id=TECH141402