Endpoint Protection

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  • 1.  CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 02, 2009 01:31 PM
    I used CleanWipe_V5. To remove SEP 11.05 from the server, Routing and Remote Access got broken after the server restarted. I guess the uninstaller wiped something it should not have, now every time I try to start the Routing and Remote Access service I get  errors in the application log.
    1st error
    Event ID : 20070
    Point to Point Protocol engine was unable to load the C:\Program Files\Symantec\Symantec Endpoint Protection\SymRasMan.dll module. The specified module could not be found.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    2nd Error
    Event ID: 20151
    The Control Protocol EAP in the Point to Point Protocol module C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The specified module could not be found. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    3rd error
    Event ID: 20151
    Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Regsvr32 C:\WINDOWS\System32\rasppp.dll  didn’t help.


  • 2.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 02, 2009 01:45 PM

    Title: 'Unable to start Routing and Remote Access Server (RRAS) (Event IDs: 7023, 20070, 20151, 20063) after uninstalling Symantec Antivirus/Symantec Endpoint Protection'
    Document ID: 2008020203163548
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008020203163548?Open&seg=ent


  • 3.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 02, 2009 02:00 PM

    followed the KB article to repair the RAS. Now i am getting 2 errors when i try to start the RAS

    ID7023
    The Remote Access Connection Manager service terminated with the following error:
    The specified module could not be found.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    and then

    ID7024

    The Routing and Remote Access service terminated with service-specific error 711 (0x2C7).For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



  • 4.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 02, 2009 02:09 PM
    I had the same thing happen after uninstalling SAV on my Win2k server. One reboot fixed the problem.  I just saw the same thing happen on the first deboot after uninstalling SEL11RU5 on my Win2003 r2 x64 server.   The messages were gone after tbe next reboot.  Good Luck.


  • 5.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 02, 2009 02:27 PM
    try this

    Open the Windows Control Panel.

    Double-click Network Connections.

    For each network adapter, right-click and then click properties.

    Click Teefer2 Driver, then click Uninstall.( If it is there)


  • 6.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 02, 2009 08:24 PM
    restarted 2 more time and still have a broken RAS

    there is no Teefer2 driver on the nic


  • 7.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2
    Best Answer

    Posted Oct 02, 2009 10:18 PM
    Apparently I am stuck with SEP if I want RAS to work. As soon as I reinstalled SEP RAS automagically started working.


  • 8.  RE: CleanWipe_V5 brok RAS on a Windows 2003 Server R2

    Posted Oct 05, 2009 11:41 AM
    It's been a while since I had to deal with that problem.  In my case SEP was uninstalled in preparation for a re-install, so I the re-boot always followed an SEP reinstall.