Endpoint Protection

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  • 1.  Client can not connect to server symantec

    Posted Aug 11, 2010 05:34 AM
      |   view attached
    Hello everybody!

    I installed Symantec client but some PC can not connect to server symnantec.

    please hepl me.


  • 2.  RE: Client can not connect to server symantec

    Posted Aug 11, 2010 05:39 AM
    Check for the registry entries.
     
    1. HKCU\SOFTWARE\Microsoft\Windows\Currentversion\Internet settings Click on the internet setting key check for the keys called "ProxyEnable" if it is set to 1 then change it to 0 also check if there is a registry value called "GlobalUserOffline" if it is present change the value of the DWORD to 0
    2. Now expand Internet settings key and take a backup of the "Connections" key, Delete the entire key
     
    3. Check HKU\.Default\SOFTWARE\Microsoft\Windows\Currentversion\Internet settings Click on the internet setting key check for the keys called "ProxyEnable" if it is set to 1 then change it to 0 also check if there is a registry value called "GlobalUserOffline" if it is present change the value of the DWORD to 0
     
    4. expand "Internet settings" key in the above said location and take a backup of the "Connections" key, Delete the entire key
     
    5. Reboot the machine.


  • 3.  RE: Client can not connect to server symantec

    Posted Aug 11, 2010 06:03 AM
    Try this

    1.Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\(any numbered folder)
    2.  On the client computer , click Start > Run, type smc -stop, and click OK.
    3.  Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.
    4. Click Start > Run, type smc -start, and click OK.

    If that does not work then paste the sylink log. use sylink toggle for that

    https://www-secure.symantec.com/connect/downloads/sylink-toggle





  • 4.  RE: Client can not connect to server symantec

    Posted Aug 13, 2010 06:55 AM
     I have tried to follow the two above but without success.
    Please help me!


  • 5.  RE: Client can not connect to server symantec

    Posted Aug 13, 2010 07:30 AM

    Hello HongNTM,

    These applications might be of some use:
    http://service1.symantec.com/support/ent-security.nsf/docid/2007456519454798

    SylinkWatcher and SylinkMonitor - use these to see the communication from the client to the SEPM.

    You might want to use netstat from the command line of the client and see if you see an entries for the SEPM. The port that is used os 8014.

    Hope that helps!



  • 6.  RE: Client can not connect to server symantec



  • 7.  RE: Client can not connect to server symantec

    Posted Aug 14, 2010 07:20 AM
    Try by disabling windows  firewall..


  • 8.  RE: Client can not connect to server symantec

    Posted Aug 14, 2010 02:56 PM

    Can you access sep manager from client? When i have offline client try first sylink drop as like prachand said. Is if not working i re-install the client
    Best Regards.
    Fatih