Endpoint Protection

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  • 1.  client no update

    Posted Oct 13, 2014 01:56 AM

    Virus defintion is not update on my client.

    Last defintion updated with 9-oct-2014 r16. Other clients and server is updated.

    No issue in client server communication.



  • 2.  RE: client no update
    Best Answer

    Posted Oct 13, 2014 01:59 AM

    run the symhelp utility to find the issue

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

    Article:TECH170752  |  Created: 2011-09-29  |  Updated: 2014-10-01  |  Article URL http://www.symantec.com/docs/TECH170752

    Apply the below article on same system

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193

     



  • 3.  RE: client no update

    Posted Oct 13, 2014 02:03 AM

    Troubleshooting Client Communication with SEPM

    Article:TECH95789  | Created: 2009-01-26  | Updated: 2012-01-03  | Article URL http://www.symantec.com/docs/TECH95789

    Troubleshooting Out-of-date Definitions on Clients (Part 1)

    http://www.symantec.com/tv/allvideos/details.jsp?vid=2236084589001

    Troubleshooting Out-of-date Definitions on Clients (Part 2)

    http://www.symantec.com/tv/allvideos/details.jsp?vid=2236084558001



  • 4.  RE: client no update

    Posted Oct 13, 2014 04:23 AM
    If it's one client . Easy way would be repairing it. Or running a rapid release


  • 5.  RE: client no update

    Posted Oct 13, 2014 04:26 AM

    Thanks. Runned the symhelp and found the defintion is corrupt.



  • 6.  RE: client no update

    Broadcom Employee
    Posted Oct 22, 2014 12:53 PM

    SymHelp will quickly check for content definition corruption, disk space usage (including, particularly, the virus definition directory), service status as well as SEP client to manager communications.  This is the fastest way to identify which direction of troubleshooting is most relevant in the case of definition update failure.