Endpoint Protection

 View Only
  • 1.  Clients communicating with SEPM but not updating in the SEPM.

    Posted May 13, 2014 12:42 PM
      |   view attached

    Hello - I recently updated all my PCs to the newest version 4013.  Ever since the update - the PCs are communicating with the SEPM (meaning the green dot is lit), the PCs are getting updated but not reporting as updated in the SEPM (which is causing my reports to be way off).   See attachment.  Screen prints - the first print is from the SEPM reporting the virus defs date as April 18th.  but the 2nd screen print from the actual PC itself shows current defs.

     

    How do i fix this?

     

    thanks

     

     

    Attachment(s)

    docx
    error.docx   167 KB 1 version


  • 2.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 13, 2014 12:45 PM

    If you do a search for a PC in the SEPm does it show up multiple times?



  • 3.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 13, 2014 12:49 PM

    Some do (got a cure for that??) but this one in particular does not.  thx



  • 4.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 13, 2014 12:51 PM

    some do (do you have a cure for that?) but in this particular case - it does not.  thx

     

     



  • 5.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 13, 2014 12:52 PM

    You can delete duplicates. Aside from that does the check in time show as being recent?



  • 6.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 13, 2014 04:57 PM
      |   view attached

    Last time status changed was May 13th

    Attachment(s)

    docx
    error2.docx   37 KB 1 version


  • 7.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 14, 2014 12:10 AM

    Clear the definition and check for the update

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193


  • 8.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 14, 2014 02:25 PM

    Check ther manager look in your Symantec Endpoint Protection Manager\data\inbox directories and see if you have a buildup of DAT or ERR files, large numbers of files could be manager to database problems or possibly full tables in your SQL database.



  • 9.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 15, 2014 01:47 PM

    no DAT or ERR files...



  • 10.  RE: Clients communicating with SEPM but not updating in the SEPM.

    Posted May 15, 2014 01:49 PM
      |   view attached

    Hello again - now my home tab of my SEPM is reading only 19 pc are up to date and 6696 are not. but when you look at the pie chart - it reflects the opposite.  How do I fix this?  a manual fix will not do for over 6000 machines.

     

    thanks

    Attachment(s)

    docx
    error3.docx   97 KB 1 version


  • 11.  RE: Clients communicating with SEPM but not updating in the SEPM.
    Best Answer

    Posted May 20, 2014 01:05 PM

    nobody offered any response but it looks like the problem fixed itself.