Endpoint Protection

hi there,

i have a little issue about getting policy updates on serveral users,
can u tell me where to find it. i wan to ensure that clients received policy updates properly....

open sep client interface , click on help and suppport
select troubleshooting
you can see the policy serial number with date
match this with the policy number of sepm under
sepm-clients-details tab..

Troubleshooting Policy Changes

http://service1.symantec.com/support/ent-security.nsf/docid/2008091509580048?Open&seg=ent

You can even check the policy serial number within the SEPM (No need to go to each and every client)

Clients --> Select the Group --> Change the view to 'Client Status'

You can also check this in Monitors--->logs--->computer status.Select appropriate time range click on view log
You can also export this as a txt file and import to an excel sheet.You will get this information.....

Best way to check if clients got policy updates or not is as below:

First on SEPM console, select Clients->GROUP->Policy->Check policy serial number last 3 digits
Now go to clients tab in same group. From dropdown menu available, select option "Client Status" (Applicable to MR3 or later only).
It should be matching with above three digits. that means clients have latest policy.

In my observation that policy sl. no having two parts first part is 4 digit hexadecimal no and second part is time stamp.When we change the policy  only the time stamp part will get changed...

thank you guys for help...

with respect,
Constantine