ServiceDesk

Sometimes our HelpDesk group will create an incident in ServiceDesk with multiple sub-tasks assigned to different people.  They then realize this incident was created by mistake and want to cancel the entire ticket (including all sub-tasks).

Can they cancel a ticket on their own without having to contact each person about the sub-tasks?

As far as I know, unless they have permissions to do so they can not. It is messy and would make sense if there a couple more subtask options such as "Close subtasks when primary incident is closed" or even allow permissions to incidents and subtasks by their creator but I haven't yet found a good way, or any way, to do this yet.

When talking to support, they gave me a script to run.  This is not really convenient, because a SQL Admin has to login to run it.  Seems like canceling incidents and sub-tasks without having to contact all assignee's would a common need