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  • 1.  cluster5.eu.messagelabs.com Connection timed out

    Posted Jul 13, 2016 03:16 AM

    Hi,

    We have a problem delivering mail to Messagelabs.

    Our sending mail server is clean and not delivering spam, cross checked twice.

    We already checked also your reputation service at the following addresss and reported that our IP is clean:

    http://ipremoval.sms.symantec.com/lookup/

    Can you please remove any block from this IP?

    Server IP: 185.43.209.215

    Still we are experiencing the following errors:

    "action=delayed reason=connect to cluster5.eu.messagelabs.com[85.158.138.179]:25: Connection timed out"

    "action=delayed reason=connect to cluster3.eu.messagelabs.com[85.158.139.3]:25: Connection timed out"

    Thanks in advance for your collaboration.

    paolo



  • 2.  RE: cluster5.eu.messagelabs.com Connection timed out
    Best Answer

    Posted Aug 03, 2016 09:43 AM

    Hi Paolo,

    Your IP has been reviewed and you should no longner have issues connecting to our infrastructure.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer