TouchDown

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  • 1.  Clutter and Junk folders syncing

    Posted Oct 18, 2016 04:04 PM

    After the last update, now my junk and clutter folders are syncing with my inbox.

    It will display that I have 30 new messages, when 28 of them are actually junk. 

    These folders were never synced on my phone before. I don't want to be notified of junk and clutter mail every 30 seconds. I have a Galaxy S7



  • 2.  RE: Clutter and Junk folders syncing
    Best Answer

    Posted Oct 18, 2016 07:41 PM

    Hi,

    If you check Touchdown settings>Synchronization>synchronized folders, are they synced, or is it just the inbox?

    Alternately, are there rules set in Outlook that are moving them to those folders, rather than OWA?



  • 3.  RE: Clutter and Junk folders syncing

    Posted Oct 19, 2016 02:53 PM

    I went in and they looked like they were highlighted. I clicked them again and they went grey. Now when I go into the folder, it says it's not synced anymore, so I think this helped!

    Thank you!



  • 4.  RE: Clutter and Junk folders syncing

    Posted Oct 19, 2016 08:01 PM

    Thanks for the heads up!