Client Management Suite

Hey all

I'm hoping someone will be able to help. A couple of strange things are happening with the Software Catalog in CMS 7.1.

1. When I try moving a new piece of software to the managed list I get an error "There was a problem saving the software product. Check the Altiris logs for further information". But nothing is written to the logs. The software product details screen appears where I enter the category and licensing information, but when I hit save I get the error. This doesn't happen with all software products and there doesn't seem to be any connection between the problematic products.

2. If I try moving a peice of software out of the 'unmanaged software' list and into 'managed' I get the following Silverlight error:

 Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Timestamp: Tue, 31 Jan 2012 12:55:07 UTC

Message: Unhandled Error in Silverlight Application [Arg_NullReferenceException]

Arguments: 

Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException   at SoftwareView.ChildWindows.AddSWProductSections.Deliver.LoadProduct()

   at SoftwareView.ChildWindows.AddSWProductSections.Deliver.set_Product(SoftwareComponent value)

   at SoftwareView.ChildWindows.AddSoftwareProduct.LoadProduct()

   at SoftwareView.ChildWindows.AddSoftwareProduct.LoadTabs()

   at SoftwareView.ChildWindows.AddSoftwareProduct..ctor(SoftwareComponent component, Int32 visibleTabIndex)

   at SoftwareView.ChildWindows.SoftwareCatalog.OpenAddProductDialog(SoftwareComponent component, Boolean isNew)

   at SoftwareView.ChildWindows.SoftwareCatalog.swClient_GetSoftwareComponentCompleted(Object sender, GetSoftwareComponentCompletedEventArgs e)

   at Altiris.NS.Silverlight.Common.SoftwareService.SoftwareServiceClient.OnGetSoftwareComponentCompleted(Object state)

Line: 1

Char: 1

Code: 0

URI: http://localhost/Altiris/ActivityCenter/Default.aspx?viewGuid=0b9ae490-217c-48df-8f7f-2cda1cdd2a00&&ConsoleGuid=1b22db4e-a898-443f-9b99-855b1653d3f5 

Did you recently upgrade to SP2?  If so, did you use the Install New Products section of SIM or did you install a bunch of SP2 components using the Updates section?

Hey

We're using CMS 7.1 SP2 but it was a fresh installation, not an upgrade.

Thanks, 

Ollie