Ghost Solution Suite

Hi Guys,We have been using 6.9 for years and are moving to Ghost Solutions Suit. So far other than a few things the migration is going ok. We recently bought 85 Microsft Surface Pros and I was able to create an image with and campture it with GSS using the WINPE10 ADK.

 Here is my issue: If I need to reimage a Surface Pro, I have a USB boot drive that I can boot to GSS with fine. When it boots automation we remove the USB stick and plug up a network dongle. From there we get an IP and can communicate with the Surface like any other computer.

However, even though the Surface was in GSS as a client it will show up as a new computer with the Yellow Triangle and not its current name. Basicly it showes up as a new client. In my example, the Surface already existed and was in use as 100-SP4-0647272 but when booting to automation it showed up as new client under its serial number 064727272453.

Can anyone tell me how to get these mergered or how GSS can check to see if the computer already exist and can just boot to automation, staying the name it is and the folder its in?

Hi,

You may want to refer to the TN below as it could shed more light on your issue:

https://support.symantec.com/en_US/article.TECH224342.html

Thanks!

I think the problem is coming from Primary Lookup Key.

As commonly MAC is most used PLK to easily identify machines.

But when the Surface first connects it provides the built in WIFI MAC to GSS.(While in windows when Dagent is installed)

When you boot into WinPe you are using NIC adapter that has its own MAC.

Thus Console will not merge those records as the MAC is different and they will be considered two different machines.