Endpoint Protection

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  • 1.  Computer Shuts down during EndPoint Protection full scan

    Posted Apr 04, 2011 09:19 AM

    I have an Acer TravelMate 5520 running Windows XP with EndPoint Protection 11.0.780.1109 installed.

    When I run a full scan, the computer shuts down after scanning 80,000 files of about 200,000. I tried this multiple times with the same results.

    Any idea what is causing this..

    Thanks;

    Carl..   chynes@nf.sympatico.ca



  • 2.  RE: Computer Shuts down during EndPoint Protection full scan

    Broadcom Employee
    Posted Apr 04, 2011 09:29 AM

    Hi,

    You are using the very first version of Endpoint. Since this version many bugs were fixed. I would suggest uninstall and install at least 11.0.6005.xxx.

    Please see this for more information about versions released so far:

    http://www.symantec.com/connect/articles/what-are-symantec-endpoint-protection-sep-versions-released-officialy



  • 3.  RE: Computer Shuts down during EndPoint Protection full scan

    Broadcom Employee
    Posted Apr 04, 2011 09:47 AM

    Hi,

    To download latest software go to https://fileconnect.symantec.com

    You would required serial number to download software.



  • 4.  RE: Computer Shuts down during EndPoint Protection full scan

    Trusted Advisor
    Posted Apr 04, 2011 02:10 PM

    Hello,

    I would recommend you to Migrate to the Latest version immediately

    The Latest version would be found on :

    https://fileconnect.symantec.com

     

     

    Incase, if the machine is carrying an Self Managed client, follow the article below:

    About migrating unmanaged clients with the product disc

    http://www.symantec.com/business/support/index?page=content&id=HOWTO26714
     
     
     
     
    Incase, if the machine is carrying an Managed client, follow the article below:
     

    Since you are carrying  Older version 11.0.780

    We recommend you to upgrade the Symantec Endpoint Protection Manager and all clients to Latest version.

    Since you are carrying old version, there would be 2 upgrades you will have to go through. Please check the steps below:

    1) From Symantec Endpoint Protection 11.0.780  to Symantec Endpoint Protection 11.0.6005 (RU6a)

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/6f5427dfdd4a0cc18825770400611b5a?OpenDocument

    2) From Symantec Endpoint Protection 11.0.6005 (RU6a) to Symantec Endpoint Protection 11.0.6300 (RU6 MP3)

    http://www.symantec.com/business/support/index?page=content&id=TECH155655

     

    Reason:---> check the Release Notes below:

    Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x

     
     
     


  • 5.  RE: Computer Shuts down during EndPoint Protection full scan

    Posted Apr 04, 2011 07:08 PM

    Try running some hardware monitoring tool when the scan runs.

    I have friends with AMD Turion x2 laptop that shutdown when running intensive tasks.
    It is possible your CPU overheats then the failsafe shut down your machine.

    As the others have said, upgrade your SEP clients to the latest build and see.

    But if during scan your core CPU temp goes > 170F , it is bound to happen.

     



  • 6.  RE: Computer Shuts down during EndPoint Protection full scan

    Posted Apr 04, 2011 11:56 PM

    Can you see the any application errors or warnings in event logs



  • 7.  RE: Computer Shuts down during EndPoint Protection full scan

    Posted Apr 05, 2011 12:04 AM

    With version 11.0.780.1109 running on your computer. Expecting anything normal would be mistake.Remove it ASAP and install new version.



  • 8.  RE: Computer Shuts down during EndPoint Protection full scan

    Posted Apr 05, 2011 11:00 AM

    Right, this was just what I was thinking. Maybe there is a BIOS setting that shuts off the PC to protect the CPU from meltdown.

     

    Mike