Email Security.cloud

good afternoon.
my server just can not send messages to you.

@ Blplaw.com>, Result: delayed, Status: 4.4.1 Can not connect to host, Remote-Host: cluster3a.eu.messagelabs.com

my address - 178.89.247.36
blacklisted it does not appear

Thanks for help

I am also having problems sending emails to cluster3.eu.messagelabs.com and my mail server IP address is not blacklisted either.  If a Symantec employee reads this, can you please PM me and check the reputation of my mailserver IP address?

Hi,

Sorry for the late reply. I can confirm that the reputation of that IP is good and the IP 178.89.247.36 is not on any internal blacklist. I can also confirm that you should not be trying to connect to cluster3a.eu.messagelabs.com, this MX record will always be the second MX record and should not be used for sending emails. Emails should always connect to the Primary MX record cluster3.eu.messagelabs.com. If a customer of ours is using that cluster their MX configuration should always be as follwed:

10 cluster3.eu.messagelabs.com

20 cluster3a.eu.messagelabs.com

All emails will route through the primary cluster and the second MX is never used.

Please do let me know if you need any further information.

Kind regards

Kevin Brosnan

Hello tpmurdock,

Apologies it seems this forum thread was marked as resolved without a response being sent to you. If you reply to me with your IP address I will check it and get back to you.

Kind regards,

Mark

Hello tpmurdock,

Thank you for the PM with your IP address. I have now adjusted the reputation of your IP so you should not have any further issues.

Kind regards,

Mark

Thank you, I appreciate it.