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Connection au serveur de gestion (SEPM) bloqué

  • 1.  Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 03:52 AM

    Bonjour,

     

    Régulièrement, lorsque je souhaite me connecter à la console de gestion (directement depuis le serveur) de Symantec Endpoint protection Manager, l'accès à la console n'aboutit pas après avoir saisi mes identifiants.

     

    J'ai la fenêtre :

    Connection au serveur de gestion

    Cette opération peut prendre quelques secondes ...

    Après plusieurs dizaines de minutes, j'obtiens un message impossible de contacter le serveur".

     

    Lorsque j'essaye d'ouvrir la console Web, cela ne fonctionne pas non plus, j'obtiens "erreur de communication avec le serveur"

    Je suis alors obligé d'arrêter le service de base de données puis celui du serveur symantec manager puis de les relancer.

     

    SEPM est installé sur un Win2003 r2, il reste suffisamment d'espace disque. Le serveur répond normalement hormis ce problème.

     

    A quoi cela peut-il être du selon vous ?

     

     

     

     



  • 2.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 03:55 AM

    Please post scm-server-0.log

    \Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs



  • 3.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 04:15 AM

    Voici le contenu du scm-server-0.log

     

    2014-12-01 09:46:29.644 THREAD 12 SEVERE: ================== Server Environment ===================
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: os.name = Windows 2003
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: os.version = 5.2
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: os.arch = x86
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.version = 1.7.0_21
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.vm.version = 23.21-b01
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.user = null
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: user.language = fr
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: user.country = FR
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: scm.server.version = 12.1.3001.165
    2014-12-01 09:46:33.129 THREAD 12 SEVERE: Database Schema Version = 12.1.3.0, Server Schema Version = 12.1.3.0
    2014-12-01 09:46:38.472 THREAD 12 SEVERE: FIPS mode configuration is false
    2014-12-01 09:46:39.207 THREAD 12 SEVERE: License state = SEPE_PAID
    2014-12-01 09:46:39.207 THREAD 12 SEVERE: License status on SEPM = Good
    2014-12-01 09:46:39.988 THREAD 12 SEVERE: resetAgentOfflineState=true
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2014-12-01 09:46:40.394 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2014-12-01 09:46:43.941 THREAD 12 SEVERE: Schedule is started!
    2014-12-01 09:46:44.707 THREAD 12 SEVERE: SEPM Service started
    2014-12-01 09:50:47.347 THREAD 34 WARNING: AgentLastCheckInTask invalid IP in line: 5BCA216CC131CBD2019CB9DFB3CAB2CA
    2014-12-01 09:51:04.504 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 57150, to add row count in new table: 8655, last switch time: 2014-11-28 14:28:38
    2014-12-01 09:51:17.519 THREAD 29 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10147, to add row count in new table: 51, last switch time: 2014-11-27 09:28:23
    2014-12-01 09:58:55.176 THREAD 34 WARNING: AgentLastCheckInTask invalid IP in line: 8B0AF199C131CBD201C075034F7ACD9C
    2014-12-01 10:02:50.769 THREAD 34 WARNING: AgentLastCheckInTask invalid IP in line: F627ECC0C131CBD201C075039DAD305E
    2014-12-01 10:07:50.004 THREAD 29 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9

     

     

    J'ai également un fichier scm-server-1.log et voici son contenu :

     

    2014-11-26 15:22:31.207 THREAD 12 SEVERE: ================== Server Environment ===================
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: os.name = Windows 2003
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: os.version = 5.2
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: os.arch = x86
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: java.version = 1.7.0_21
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: java.vm.version = 23.21-b01
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: java.user = null
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: user.language = fr
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: user.country = FR
    2014-11-26 15:22:31.207 THREAD 12 SEVERE: scm.server.version = 12.1.3001.165
    2014-11-26 15:22:33.976 THREAD 12 SEVERE: Database Schema Version = 12.1.3.0, Server Schema Version = 12.1.3.0
    2014-11-26 15:22:38.432 THREAD 12 SEVERE: FIPS mode configuration is false
    2014-11-26 15:22:38.556 THREAD 12 SEVERE: License state = SEPE_PAID
    2014-11-26 15:22:38.556 THREAD 12 SEVERE: License status on SEPM = Good
    2014-11-26 15:22:39.221 THREAD 12 SEVERE: resetAgentOfflineState=true
    2014-11-26 15:22:39.407 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2014-11-26 15:22:39.407 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2014-11-26 15:22:39.407 THREAD 12 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2014-11-26 15:22:39.407 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2014-11-26 15:22:39.500 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2014-11-26 15:22:41.681 THREAD 12 SEVERE: Schedule is started!
    2014-11-26 15:22:42.223 THREAD 12 SEVERE: SEPM Service started
    2014-11-26 15:45:07.685 THREAD 29 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
    2014-11-26 16:58:41.825 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 51661, to add row count in new table: 14938, last switch time: 2014-11-25 16:18:10
    2014-11-26 17:02:43.715 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 57037, to add row count in new table: 11754, last switch time: 2014-11-26 16:58:40
    2014-11-26 17:05:18.353 THREAD 41 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
    2014-11-26 18:17:47.845 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 51420, to add row count in new table: 1004, last switch time: 2014-11-26 17:02:43
    2014-11-26 18:24:26.218 THREAD 38 SEVERE: Error, unable to create temp extraction dir: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\content\{810D5A61-809F-49c2-BD75-177F0647D2BA}\141123008\Full.tmp.DeltaTask
    2014-11-26 18:34:27.358 THREAD 38 SEVERE: Error, unable to create temp extraction dir: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\content\{07B590B3-9282-482f-BBAA-6D515D385869}\141124035\Full.tmp.DeltaTask
    2014-11-26 23:29:50.284 THREAD 28 SEVERE: Broken content link detected! Skipping content: {812CD25E-1049-4086-9DDD-A4FAE649FBDF} Revision: 141121006 Reference Type: ObjReference ID: DFDD4E9C60A62DEF478C06AA3427C993
    2014-11-27 00:42:37.530 THREAD 44 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2014-11-27 08:48:23.543 THREAD 38 WARNING: LiveUpdateTask>>
    2014-11-27 09:28:23.761 THREAD 29 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10003, to add row count in new table: 4, last switch time: 2014-11-24 10:53:31
    2014-11-27 10:03:35.402 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 50553, to add row count in new table: 200, last switch time: 2014-11-26 18:17:47
    2014-11-27 11:37:35.646 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50108, to add row count in new table: 200, last switch time: 2014-11-27 10:03:35
    2014-11-27 12:58:37.136 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.AgentInfoTask
    java.io.FileNotFoundException: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo\fe5a5ba5-d06b-4832-ac43-0a4d0cd4af76.dat (Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(FileInputStream.java:138)
        at com.sygate.scm.server.task.AgentInfoTask.processAgentInfoFile(AgentInfoTask.java:320)
        at com.sygate.scm.server.task.AgentInfoTask.updateAgentInfo(AgentInfoTask.java:244)
        at com.sygate.scm.server.task.AgentInfoTask.run(AgentInfoTask.java:73)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-27 13:00:35.464 THREAD 29 SEVERE: AgentLogCollector: Wash USN failed!, return value: -10
    2014-11-27 13:01:57.183 THREAD 30 SEVERE: <?xml version='1.0' encoding='UTF-8' ?><SESAgentOpStateConcat><SESAgentOpState AgentID="53615ED1C131CBB9003B34CA956EA2E0" Timestamp="1417089291538" ComputerID="7AD668C7C131CBB9003B34CA8E6F8B37"><TechID Name="AVMan"><Data><![CDATA[<avstate version="1.0"><TimeOfLastScan>2C0A1B0B2D04</TimeOfLastScan></avstate>]]></Data></TechID></SESAgentOpState><SESAgentOpState AgentID="ABEF49F1C131CBD201C075038D48AB87" Timestamp="1417089329969" ComputerID="E9A730DCC131CBD201C07503A9E65804"><TechID Name="AVMan"><Data><![CDATA[<avstate version="1.0"><TimeOfLastScan>2C0A1B0B2D01</TimeOfLastScan></avstate>]]></Data></TechID></SESAgentOpState></SESAgentOpStateConcat>
    2014-11-27 13:05:06.839 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.AgentInfoTask
    java.io.FileNotFoundException: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo\561bf714-0eb6-4c24-aaa9-bc5ff3fe9073.dat (Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(FileInputStream.java:138)
        at com.sygate.scm.server.task.AgentInfoTask.processAgentInfoFile(AgentInfoTask.java:320)
        at com.sygate.scm.server.task.AgentInfoTask.updateAgentInfo(AgentInfoTask.java:244)
        at com.sygate.scm.server.task.AgentInfoTask.run(AgentInfoTask.java:73)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-27 13:24:57.074 THREAD 30 SEVERE: <?xml version='1.0' encoding='UTF-8' ?><SESAgentOpStateConcat><SESAgentOpState AgentID="0C9ECF37C131CBD2004BEDB324310014" Timestamp="1417089339565" ComputerID="D822A4B6C131CBD2004BEDB3D01EFCFF"><TechID Name="AVMan"><Data><![CDATA[<avstate version="1.0"><TimeOfLastScan>2C0A1B0B2D03</TimeOfLastScan></avstate>]]></Data></TechID></SESAgentOpState></SESAgentOpStateConcat>
    2014-11-27 14:02:21.589 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 53792, to add row count in new table: 2481, last switch time: 2014-11-27 11:37:35
    2014-11-27 14:14:52.402 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 51827, to add row count in new table: 4596, last switch time: 2014-11-27 14:02:21
    2014-11-27 14:21:12.621 THREAD 29 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
    2014-11-27 15:28:25.213 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.AgentInfoTask
    java.io.FileNotFoundException: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo\ba4e911f-1102-4986-ba15-1a4afb2aa4e0.dat (Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(FileInputStream.java:138)
        at com.sygate.scm.server.task.AgentInfoTask.processAgentInfoFile(AgentInfoTask.java:320)
        at com.sygate.scm.server.task.AgentInfoTask.updateAgentInfo(AgentInfoTask.java:244)
        at com.sygate.scm.server.task.AgentInfoTask.run(AgentInfoTask.java:73)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-27 15:28:32.088 THREAD 30 SEVERE: <?xml version='1.0' encoding='UTF-8' ?><SESAgentOpStateConcat><SESAgentOpState AgentID="364E2419C131CBD2004BEDB33806314C" Timestamp="1417098432995" ComputerID="E49B073DC131CBD2004BEDB3575CA84A"><TechID Name="SEP"><Data><![CDATA[<SSAInfo NameSpace="rpc" AgentID="364E2419C131CBD2004BEDB33806314C" ComputerID="E49B073DC131CBD2004BEDB3575CA84A" HardwareKey="B7E4EAF0881B327E71DF76309DFAC038" GroupID="EB95905DC131CBD200E08BB70C3CB831">
    <SSAHostInfo>
    <Memory Free="519262208"/>
    </SSAHostInfo>
    </SSAInfo>
    ]]></Data></TechID></SESAgentOpState></SESAgentOpStateConcat>
    2014-11-27 15:31:31.088 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 55161, to add row count in new table: 11553, last switch time: 2014-11-27 14:14:51
    2014-11-27 15:35:40.291 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 57730, to add row count in new table: 12883, last switch time: 2014-11-27 15:31:31
    2014-11-27 15:39:10.291 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 57428, to add row count in new table: 11482, last switch time: 2014-11-27 15:35:39
    2014-11-27 15:42:22.947 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 58044, to add row count in new table: 9362, last switch time: 2014-11-27 15:39:10
    2014-11-27 15:47:40.651 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 51330, to add row count in new table: 1500, last switch time: 2014-11-27 15:42:22
    2014-11-27 15:49:21.557 THREAD 41 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
    2014-11-27 15:55:56.291 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 51504, to add row count in new table: 1999, last switch time: 2014-11-27 15:47:40
    2014-11-27 15:59:04.869 THREAD 41 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
    2014-11-27 15:59:26.994 THREAD 41 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
    2014-11-27 16:03:06.494 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 51249, to add row count in new table: 1070, last switch time: 2014-11-27 15:55:56
    2014-11-28 00:43:02.557 THREAD 44 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2014-11-28 08:37:16.065 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50085, to add row count in new table: 179, last switch time: 2014-11-27 16:03:06
    2014-11-28 11:11:51.000 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 55864, to add row count in new table: 7120, last switch time: 2014-11-28 08:37:15
    2014-11-28 11:27:19.859 THREAD 33 SEVERE:  in: com.sygate.scm.server.task.SecurityDataTask
    java.net.ConnectException: Connection timed out: connect
        at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
        at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:157)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:391)
        at java.net.Socket.connect(Socket.java:579)
        at java.net.Socket.connect(Socket.java:528)
        at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:378)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:473)
        at sun.net.www.http.HttpClient.<init>(HttpClient.java:203)
        at sun.net.www.http.HttpClient.New(HttpClient.java:290)
        at sun.net.www.http.HttpClient.New(HttpClient.java:306)
        at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:995)
        at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:931)
        at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:849)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1299)
        at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:807)
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:703)
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:683)
        at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:52)
        at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:260)
        at com.sygate.scm.server.util.securitydata.VirusData.downloadAndUnzipSavListingFile(VirusData.java:94)
        at com.sygate.scm.server.task.SecurityDataTask.processVirusCategories(SecurityDataTask.java:127)
        at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:77)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    com.sygate.scm.common.communicate.CommunicationException: Echec de la connexion au serveur.

    Vérifiez que le serveur est en cours d’exécution et que votre session n’a pas expiré.
    Si vous pouvez contacter le serveur mais si vous ne pouvez vous y connecter, vérifiez que les paramètres spécifiés sont corrects.
    Si vous rencontrez des problèmes de réseau, contactez l’administrateur système. Code d’erreur : 0x80020000
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:833)
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:703)
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:683)
        at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:52)
        at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:260)
        at com.sygate.scm.server.util.securitydata.VirusData.downloadAndUnzipSavListingFile(VirusData.java:94)
        at com.sygate.scm.server.task.SecurityDataTask.processVirusCategories(SecurityDataTask.java:127)
        at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:77)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-28 11:27:20.375 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50348, to add row count in new table: 3300, last switch time: 2014-11-28 11:11:48
    2014-11-28 11:32:15.187 THREAD 30 SEVERE:  in: com.sygate.scm.server.task.AgentInfoTask
    java.io.FileNotFoundException: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo\bb74755f-a426-4201-9a35-7602b5d87402.dat (Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(FileInputStream.java:138)
        at com.sygate.scm.server.task.AgentInfoTask.processAgentInfoFile(AgentInfoTask.java:320)
        at com.sygate.scm.server.task.AgentInfoTask.updateAgentInfo(AgentInfoTask.java:244)
        at com.sygate.scm.server.task.AgentInfoTask.run(AgentInfoTask.java:73)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-28 11:33:47.734 THREAD 30 SEVERE: <?xml version='1.0' encoding='UTF-8' ?><SESAgentOpStateConcat><SESAgentOpState AgentID="C31F8CEEC131CBD20175BE89BC4C4458" Timestamp="1417170589141" ComputerID="5CCAC14DC131CBD20175BE890D965747"><TechID Name="SEP"><Data><![CDATA[<SSAInfo NameSpace="rpc" AgentID="C31F8CEEC131CBD20175BE89BC4C4458" ComputerID="5CCAC14DC131CBD20175BE890D965747" HardwareKey="5816ACC21DE4A49BBBB68603ACF4A264" GroupID="B3C335F4C131CBD200F451DF9D442703">
    <SSAHostInfo>
    <Memory Free="4935602176"/>
    </SSAHostInfo>
    </SSAInfo>
    ]]></Data></TechID></SESAgentOpState></SESAgentOpStateConcat>
    2014-11-28 12:31:02.609 THREAD 29 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10216, to add row count in new table: 4, last switch time: 2014-11-25 08:51:09
    2014-11-28 12:35:05.281 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 51802, to add row count in new table: 10593, last switch time: 2014-11-28 11:27:20
    2014-11-28 12:44:56.124 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 51269, to add row count in new table: 1300, last switch time: 2014-11-28 12:35:00
    2014-11-28 14:28:38.437 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 50521, to add row count in new table: 195, last switch time: 2014-11-28 12:44:55
    2014-11-29 00:03:58.458 THREAD 44 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2014-11-29 11:33:44.845 THREAD 27 SEVERE:
    org.xml.sax.SAXParseException: The markup in the document following the root element must be well-formed.
        at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
        at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
        at com.sygate.scm.server.task.ScheduledReportingHelper.load(ScheduledReportingHelper.java:761)
        at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:637)
        at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:113)
        at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:40)
        at com.sygate.scm.server.task.notification.ActionPerformer.takeActions(ActionPerformer.java:164)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4000)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:3953)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:3932)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.siteHealth(SecurityAlertNotifyTask.java:3388)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:804)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:442)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-29 11:33:45.408 THREAD 27 SEVERE: Valeur de paramètre inattendue. in: com.sygate.scm.server.task.notification.EmailHelper
    com.sygate.scm.server.util.ServerException: Valeur de paramètre inattendue.
        at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:646)
        at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:113)
        at com.sygate.scm.server.task.notification.EmailWorker.doAction(EmailWorker.java:40)
        at com.sygate.scm.server.task.notification.ActionPerformer.takeActions(ActionPerformer.java:164)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:4000)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:3953)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:3932)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.siteHealth(SecurityAlertNotifyTask.java:3388)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:804)
        at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:442)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2014-11-29 19:40:03.316 THREAD 38 WARNING: LiveUpdateTask>>
    2014-11-30 00:47:53.381 THREAD 44 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2014-11-30 05:58:13.912 THREAD 38 WARNING: LiveUpdateTask>>
    2014-11-30 18:02:27.527 THREAD 38 WARNING: LiveUpdateTask>>
    2014-12-01 00:15:11.946 THREAD 44 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2014-12-01 04:16:45.941 THREAD 38 WARNING: LiveUpdateTask>>

     



  • 4.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 04:50 AM

    2014-12-01 09:46:29.644 THREAD 12 SEVERE: ================== Server Environment ===================
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: os.name = Windows 2003
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: os.version = 5.2
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: os.arch = x86
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.version = 1.7.0_21
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.vm.version = 23.21-b01
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: java.user = null
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: user.language = fr
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: user.country = FR
    2014-12-01 09:46:29.644 THREAD 12 SEVERE: scm.server.version = 12.1.3001.165
    2014-12-01 09:46:33.129 THREAD 12 SEVERE: Database Schema Version = 12.1.3.0, Server Schema Version = 12.1.3.0
    2014-12-01 09:46:38.472 THREAD 12 SEVERE: FIPS mode configuration is false
    2014-12-01 09:46:39.207 THREAD 12 SEVERE: License state = SEPE_PAID
    2014-12-01 09:46:39.207 THREAD 12 SEVERE: License status on SEPM = Good
    2014-12-01 09:46:39.988 THREAD 12 SEVERE: resetAgentOfflineState=true
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2014-12-01 09:46:40.004 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2014-12-01 09:46:40.394 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2014-12-01 09:46:43.941 THREAD 12 SEVERE: Schedule is started!
    2014-12-01 09:46:44.707 THREAD 12 SEVERE: SEPM Service started
    2014-12-01 09:50:47.347 THREAD 34 WARNING: AgentLastCheckInTask invalid IP in line: 5BCA216CC131CBD2019CB9DFB3CAB2CA
    2014-12-01 09:51:04.504 THREAD 41 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 57150, to add row count in new table: 8655, last switch time: 2014-11-28 14:28:38
    2014-12-01 09:51:17.519 THREAD 29 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10147, to add row count in new table: 51, last switch time: 2014-11-27 09:28:23
    2014-12-01 09:58:55.176 THREAD 34 WARNING: AgentLastCheckInTask invalid IP in line: 8B0AF199C131CBD201C075034F7ACD9C
    2014-12-01 10:02:50.769 THREAD 34 WARNING: AgentLastCheckInTask invalid IP in line: F627ECC0C131CBD201C075039DAD305E
    2014-12-01 10:07:50.004 THREAD 29 SEVERE: AgentLogCollector: Wash USN failed!, return value: -9
     



  • 5.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 04:57 AM

    Have you check login to any different admin ID ?



  • 6.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 05:19 AM

    There is only one login for SEPM's admin



  • 7.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 05:24 AM

    Have you try reset SEPM login password ?

    You can enable finest logging

    How to debug the Symantec Endpoint Protection Manager

     

    Article:TECH102413 | Created: 2007-01-06 | Updated: 2013-10-02 | Article URL http://www.symantec.com/docs/TECH102413


  • 8.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 05:56 AM

    It' not every time, it's from time to time



  • 9.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 06:07 AM

    next time when it happens post the complete scm-server0.log

     



  • 10.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 06:29 AM

    Please add as an attachment. Your posts are being held for approval.



  • 11.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 01, 2014 08:24 AM

    I already posted scm-server0.log beyond



  • 12.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 02, 2014 07:54 AM

    java.net.ConnectException: Connection timed out: connect

    increase java heap size.. 

    Tuning the Performance of the Symantec Endpoint Protection Manager console


  • 13.  RE: Connection au serveur de gestion (SEPM) bloqué

    Posted Dec 02, 2014 07:54 AM

    If possible, also post catalina.out