Endpoint Protection

Hi support,

Connection to the LiveUpdate server failed error LU1835

Hi check link its very helpful

http://www.symantec.com/business/support/index?page=content&id=TECH101807

do you use proxy ? if yes then you need to set the proxy settings in SEPM console. under admin - servers tab.If that doesn't fix the issue.

 open control pannel

open liveupdate

make it as Interactive

start  - run - type Luall.exe

select only few updates

complete the Lu

Hello,

Did you follow these documents?

Error: "LU1835: Connection to the LiveUpdate server failed" (Enterprise)

http://www.symantec.com/business/support/index?page=content&id=TECH101807

and 

Can you replace C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate from a working PC to this and try.

Hope that helps!!

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected from the server

It may happen because of any of the following reason:

• Proxy Settings are incorrectly set                                                                          

• Time-out

• Incorrect Rights and permissions

• Presence of a legacy file

• Firewall settings not correct

• Damaged files

Refer this article to know more about it: http://www.symantec.com/docs/TECH101807

Few helpful KB's:

TECH188847   The LiveUpdate session exited with a return code of 1835: Error - The LiveUpdate server failed to respond in a reasonable amount of time.

TECH180166   How to Update the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

Hi mkadam289@gmail.com,

"Thumbs up" to Mithun and Chetan.  Is this from a SEP client or from the SEPM?  If it is for the SEPM, be sure correct proxy info is configured in all of the locations.....

How to Update the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
Article:TECH180166   |  Created: 2012-01-30   |  Updated: 2013-02-08   |  Article URL http://www.symantec.com/docs/TECH180166 
 

Hello,

I agree with Mick, do you carry any proxy on your environment?

If yes, check this Article:

How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121

Hope that helps!!