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Connection refused by cluster5a.eu.messagelabs.com

  • 1.  Connection refused by cluster5a.eu.messagelabs.com

    Posted May 03, 2017 11:56 AM

    We have emails leaving the coucnil receiving the above message, require assistance.



  • 2.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Broadcom Employee
    Posted May 04, 2017 02:41 AM

    Hi

    In order to allow us to investigate this issue can you please let me know the IP you are sending from so that I can check its reputation against our services.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted May 04, 2017 03:40 AM

    Morning Ian, thank you for replying so promptly.

    Possibly 212.219.247.157 

    Though that is for our mail outbound over the internet.  The mail flow we have is going over the Government Secure Network and as such does not leave our organisation directly.  It may leave a gateway on the GSX network, but I will not have access to it's IP.

    Yours

     

    Steven



  • 4.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Broadcom Employee
    Posted May 04, 2017 04:04 AM

    Hi Steven

    I checked the IP you gave and do not see any issues with it, so as you say it may not be the IP that is causing the issue.

    I see you say that the mail is being sent outbound. Can I ask from which domain this is being sent, and also which smarthost are you pointing to?

    It may be best to directly message me this information so it is not then public.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 5.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted May 04, 2017 08:04 AM

    I sent you a private message.



  • 6.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted May 05, 2017 11:42 AM

    As Ian is now on leave, can someone please pick this up so that I can private message the IP address?

     

    Many thanks,



  • 7.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Broadcom Employee
    Posted May 09, 2017 05:52 AM

    Hello,

    Feel free to message me the IP addresses and I will continue the investigation

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation



  • 8.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted May 09, 2017 11:15 AM

    Issue resolved by Vodafone I believe, well we can now email and receive to gov.scot.



  • 9.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted May 12, 2017 12:03 PM

    Hi,

    Thanks for confirming that this is now resolved.

    Please mark this thread as resolved to prevent others from adding to it.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.



  • 10.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted May 18, 2017 03:15 AM

    Hi,

    Just following up on this and wondered if you require any further information.

    If not please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer
    CompTIA Security+ Certified



  • 11.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted Jun 21, 2017 01:13 AM

    Hello,

    Issue has been resolved successfully with ease

    And feel free to mail me or text me

    Support number

    Kinds regards

    Nisha Vyas

    Level 3 Technical Executive

     



  • 12.  RE: Connection refused by cluster5a.eu.messagelabs.com

    Posted Jun 21, 2017 08:09 AM

    Hi Nisha,

    Thanks for the update.

    Please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer
    CompTIA Security+ Certified