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  • 1.  Connection rejected by policy [7.7] 3908

    Posted Jan 02, 2017 09:25 AM

    Hello,

    One of our clients is getting the following bounceback errors:

    TPreiswerk@ctc.ch
       host cluster8.eu.messagelabs.com [85.158.137.19]
       SMTP error from remote mail server after initial connection:
       501 Connection rejected by policy [7.7] 3908, please visit
    www.messagelabs.com/support for more details about this error message.
     MHeierli@ctc.ch
       host cluster8.eu.messagelabs.com [85.158.137.19]
       SMTP error from remote mail server after initial connection:
       501 Connection rejected by policy [7.7] 3908, please visit
    www.messagelabs.com/support for more details about this error message.
    Reporting-MTA: dns; srv.redokslab.com

    We have tried the blacklist removal tool availible here:

    http://ipremoval.sms.symantec.com/lookup/

    But does not seem to have helped. The IP address is 78.47.168.232

    Let me know if there is anything we can do from our end to help get this removed.

    Thanks



  • 2.  RE: Connection rejected by policy [7.7] 3908

    Posted Jan 03, 2017 02:31 AM

    Hi Gamze,

    I have found that the IP 78.47.168.232 is listed on our internal blacklist. I will take steps to get this removed and let you know once completed.

    Kind regards

    Kevin Brosnan

    Senior Tier 2 Technical Support Engineer.



  • 3.  RE: Connection rejected by policy [7.7] 3908
    Best Answer

    Posted Jan 03, 2017 04:04 AM

    Hi Gamze,

    I can now confirm that I have now removed the IP 78.47.168.232 from our internal Blacklist and reset the confidence of that IP accross all our towers.

    This has now fixed the isseue and you will no longer get issues sending emails from that IP to our customers.

    Please feel free to set this thread as resolved.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer