Email Security.cloud

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  • 1.  Connection timed out

    Posted Feb 21, 2017 09:54 AM

    Hi,

    Our company is running a VDS server. Some of our customer's mail account have been hacked a few weeks ago and many spam has been sent from their account through our server. 
    The compromised accounts have been secured by now and our server's IP has been released from all the blacklists.

    However, since the spam issue, every mail sent from our server to messagelabs are blocked and the connexions from our server are timed out.

    Here is an extract from our maillog :
    Feb 19 03:33:24 vds441704 postfix/smtp[27068]: connect to cluster8.eu.messagelabs.com[85.158.139.19]:25: Connection timed out
    Feb 19 03:33:54 vds441704 postfix/smtp[27068]: connect to cluster8.eu.messagelabs.com[85.158.137.3]:25: Connection timed out
    Feb 19 03:33:54 vds441704 postfix/smtp[27068]: 1FB0E40258: to=<reception@interforum.fr>, relay=none, delay=306841, delays=306691/0.02/150/0, dsn=4.4.1, status=deferred (connect to cluster8.eu.messagelabs.com[85.158.137.3]:25: Connection timed out)
    Feb 19 03:41:53 vds441704 postfix/smtp[9378]: connect to cluster8.eu.messagelabs.com[85.158.137.19]:25: Connection timed out
    Feb 19 03:41:53 vds441704 postfix/smtp[9379]: connect to cluster8.eu.messagelabs.com[85.158.137.99]:25: Connection timed out
    Feb 19 03:41:53 vds441704 postfix/smtp[9380]: connect to cluster8.eu.messagelabs.com[85.158.137.99]:25: Connection timed out

     

     

    I saw on your forums that many server administrators encountered the same issue.
    Can you please check if our server IP (212.40.70.38) is blacklisted on your servers?

    Thanks for your help and best regards,

    Christian

     



  • 2.  RE: Connection timed out

    Posted Feb 21, 2017 02:36 PM

    ...this would be a community forum, and not sure if anyone here can do that.

    Have you checked out the link below and tried to log in?

    https://support.symantec.com/en_US/email-security-cloud.html

    Thanks!



  • 3.  RE: Connection timed out

    Posted Feb 22, 2017 05:55 AM

    Hi Craig,
    I'm aware this is a commmunity forum, but by searching "messagelabs timeout" on the web, a lots of results show similar posts on this forum which have been answered and solved by symantec staff.

    Of course, I first tried to call the symantec support hotline, but the call is always cut before I can speak to someone (tried 5 times already)... that's why I give a try here.

    Best regards!

     

     



  • 4.  RE: Connection timed out

    Broadcom Employee
    Posted Feb 23, 2017 04:39 AM

    Hi Christian,

    I have taken a look at your IP address and cannot see any restrictions or reasons as to why we would time your connection out,

    Can you advise if this problem is still happening?

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation