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  • 1.  Connection timed out

    Posted Nov 19, 2017 11:31 PM

    To support,

     

    I am running a linux mail server and I got error message when we send email to some of the customer .   Those customer is using your mail filtering service .   Error message is

     

    connect to cluster4a.us.messagelabs.com[216.82.251.230]:25: Connection timed out

     

    Our server ip is 218.213.150.105

    Please help to check and release our ip for blocking.

     

     

    regards,

     

    Michael

     

     

     

     



  • 2.  RE: Connection timed out

    Posted Dec 13, 2017 08:17 AM

    Submit a sample of the email that's getting blocked to:

    investigation@review.symantec.com 

    http://www.symantec.com/docs/TECH82881