Email Security.cloud

My ip is 61.32.9.79, but Connection timeout to cluster6.us.messagelabs.com

So I accessed the http://ipremoval.sms.symantec.com/lookup/

and tried to search the reputation but it appears that there is no problem.

(The IP address you submitted, 61.32.9.79, 

does not have a negative reputation and therefore cannot be submitted for investigation.)

The following statement is telnet test log.

[root@mail ~]# time telnet cluster6.us.messagelabs.com 25

Trying 216.82.241.100...

telnet: connect to address 216.82.241.100: Connection timed out

Trying 216.82.249.212...

telnet: connect to address 216.82.249.212: Connection timed out

Trying 216.82.242.36...

telnet: connect to address 216.82.242.36: Connection timed out

Trying 216.82.251.38...

telnet: connect to address 216.82.251.38: Connection timed out

Trying 216.82.242.46...

telnet: connect to address 216.82.242.46: Connection timed out

real    5m15.010s

user    0m0.001s

sys     0m0.001s

[root@mail ~]# time telnet cluster6a.us.messagelabs.com 25

Trying 216.82.251.230...

telnet: connect to address 216.82.251.230: Connection timed out

real    1m3.010s

user    0m0.000s

sys     0m0.001s

Regards

Submit a sample of the email that's blocked to:

investigation@review.symantec.com 

reference link: http://www.symantec.com/docs/TECH82881

Hi

I checked the IP you referenced and I can see that this has had a high level of throttling applied to it which would reject the connections to our services as you have been seeing. This is most likely as this IP has been compromised in the past and was relaying spammy content.

I have now removed the throttling so you should not see any further issues with this.

Regards

Ian Tiller

Tier 2 Product Support Engineer

Hi

I just wanted to check in and make sure this is resolved for you.

If so would you mind marking this thread as solved?

Thank you

Ian Tiller

Tier 2 Senior Product Support Engineer