Endpoint Protection

Hi

I am really at a loss with this one. I built a new Win XP pc and installed IIS. I then install SEPM. Ever since I have had problems with clients not connecting or not updating, and I traced it to this error on SEPM. I found it under Admin-Servers-Servername. Since then i have followed suggestions to fix this (run management server configuration wizard, check odbc settings etc) but nothing worked. So I decided to start again, removing sepm and reinstalling. It then ran ok for a short time but then the dreaded error started again. I checked the log and am getting this adnauseum:

2010-06-02 12:48:11.950 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost:8014/secars/secars.dll?action=36
    at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
    at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
    at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
2010-06-02 12:48:31.691 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2010-06-02 12:48:31.691 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost:8014/secars/secars.dll?action=36
    at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
    at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
    at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
The weird thing is all ran smoothly for a day or 2 after reinstall then the problem returned with a vengeance. Can anyone please help me?

Thanks in advance:)

Whenever I hear "SEPM" and "XP" I'm immediately suspicious of the 10 concurrent connections allowed for IIS.  Did you turn off Push mode for general Communication settings?

Is the XP firewall allowing port 8014?

sandra

are you able to open SEPM console?

2010-06-02 12:48:31.691 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost:8014/secars/secars.dll?action=36

as XP has limitde server client connection ( maximum to 10), you should be installing SEPM on server based OS.

Also based on logs its 403 error the article explains

http://service1.symantec.com/support/ent-security.nsf/docid/2008071822365448

Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/0c1f4df44d154e3e8825753700799307?OpenDocument

Error HTTP 403.9 - Access Forbidden: Too many users are connected
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/02cd2435c26547526525740500045810?OpenDocument

What is the total no of clients you have which will connect to this server....

Thankyou very much for this, now it makes sense!