Endpoint Protection

Everytime I start my computer Symantec Endpoint starts scanning.  It finds hundreds of Trojan.Gen risks.  I can't use my computer because it just continues to scan.  How to I get my computer back??  I have tried Norton Power Eraser as well, but can't get rid of the virus. Version 4.0.0.57  Help!

What is the name of the risk and what is the location? Is it similar to dwhxxx.tmp?

If so, you need to manually remove

When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

also, what version of SEP is this happening on?

Trojan.Gen

It says it's in quarentine: C:Documents and Settings\All Users\Applications Data\Symantec

Sorry, can't find the version

Yup, this is known issue in the product. Follow the article I linked above on how to remove

Using version 11.0.4000,2295

Very old version, the steps in the link should still apply though

Agreed with Brian, it's known issue fixed on more recent version (from 11.0 RU7 MP2 and any later versions). I would highly recommend you to upgrade your SEP version.

Kind regards,

A. Wesker

Even in the latest versions of SEP you still get this issues but there have be various fixes since 11 RU5 to reduce the ammount of DWHXXX.tmp files (false posatives) detected. 

But Brians steps will help reduce what your seeing in your current version.