Endpoint Protection

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  • 1.  Corrupt Install

    Posted Nov 28, 2010 01:16 PM

    Hello, I just got a new Dell Latitude for my back shop. Anyway, I unistalled the Trend Micro that came with it, and tried to install a license from my symantec endpoint protection. Problem is, as soon as I do, I get a "corrupt install" msg, and the machine locks up on boot. The only way back to OS is to system resore back to before I installed SEPP. I am thinking I should maybe completly wipe out the old install, and try again. Any susggestion?



  • 2.  RE: Corrupt Install

    Posted Dec 03, 2010 01:06 PM

    You can try running the Trend Micro Diagnostic Toolkit to remove Trend completely.

    http://esupport.trendmicro.com/4/How-do-I-remove-Trend-Micro-Internet-Security-Pro-and-Trend-Micro-Inte.aspx

    If that fails to do the trick,

    please provide the SEP install log for us to help troubleshoot the issue.

    Post the SEP_INST.log,

    from start - run - %temp%\SEP_INST.log

    Search for Return Value 3 and post the 10 lines above the return value 3.

     

    Best,

    Thomas



  • 3.  RE: Corrupt Install

    Posted Dec 03, 2010 01:14 PM

    Delete 

    C:\Program files\Symantec

    C:\ProgramData\Symantec

    reboot the machine then try re-installing SEP.

    Also upload the SEP_INST.log as suggested earlier