Endpoint Protection

I'm having problem with virus definitions update on the clients side. How can i clear it out manually?

Please advise thanks

What os type and version do you have?

windows xp and windows vista

Instructions for 32-bit Operating Systems:

For Windows 2000/2003/XP

1. Stop the Symantec Endpoint Protection Services:
   1. Click the Start button and then click Run
   2. Type services.msc and click OK
   3. Right-click Symantec Management Client and click Stop.
   4. Right-click Symantec Endpoint Protection and click Stop.
   5. Minimize the Services window
      
      Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.
       
2. Delete the data from the Definition folders:
   • Virus Definitions
     C:\Program Files\Common Files\Symantec Shared\VirusDefs\
     - Delete all files and subfolders
   • Delete the downloaded data in the c:\documents and settings\all users\application data\symantec\liveupdate\downloads
     

     ---

     WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.

     ---

     
      
3. Delete the data from the registry:
   1. Click the Start button and then click Run
   2. Type regedit and click OK
   3. Navigate to:
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs
   4. Delete the following values:
      1. SRTSP
      2. NAVCORP_70
      3. DEFWATCH_10
      4. SepCache3
      5. SepCache2
      6. SepCache1
          
4. Restart the Symantec Endpoint Protection Services:
   1. Maximize the Services window.
   2. Right-click Symantec Management Client service and click Start.
   3. Right-click Symantec Endpoint Protection service and click Start.

For Windows Vista/Server 2008

1. Stop the Symantec Endpoint Protection Services:
   1. Click the Start button.
   2. In the search bar type services and then press Enter.
      Note: If the User Account Control prompt pops up click Continue.
       
   3. Right-click Symantec Management Client and click Stop.
   4. Right-click Symantec Endpoint Protection and click Stop.
      
      Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.
      
       
2. Delete the data from the Definition folders:
   • Virus Definitions
     C:\ProgramData\Symantec\Definitions\VirusDefs\
     - Delete all files and subfolders
     
     

     ---

     WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.

     ---

     
      
3. Delete the data from the registry:
   1. Click the Start button
   2. Type regedit and press Enter
   3. Navigate to:
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs
   4. Delete the following values:
      1. SRTSP
      2. NAVCORP_70
      3. DEFWATCH_10
      4. SepCache3
      5. SepCache2
      6. SepCache1
          
4. Restart the Symantec Endpoint Protection Services:
   1. Maximize the Services window.
   2. Right-click Symantec Management Client and click Start.
   3. Right-click Symantec Endpoint Protection and click Start.

Instructions for 64-bit Operating Systems:

For Windows 2000/2003/XP

1. Stop the Symantec Endpoint Protection Services:
   1. Click the Start button and then click Run
   2. Type services.msc and click OK
   3. Right-click Symantec Management Client and click Stop.
   4. Right-click Symantec Endpoint Protection and click Stop.
   5. Minimize the Services window
      
      Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.
       
2. Delete the data from the Definition folders:
   • Virus Definitions
     C:\Program Files (x86)\Common Files\Symantec Shared\VirusDefs\
     - Delete all files and subfolders
     
     

     ---

     WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.

     ---

     
      
3. Delete the data from the registry:
   1. Click the Start button and then click Run
   2. Type regedit and click OK
   3. Navigate to:
      HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs
   4. Delete the following values:
      1. SRTSP
      2. NAVCORP_70
      3. DEFWATCH_10
      4. SepCache3
      5. SepCache2
      6. SepCache1
          
4. Restart the Symantec Endpoint Protection Services:
   1. Maximize the Services window.
   2. Right-click Symantec Management Client service and click Start.
   3. Right-click Symantec Endpoint Protection service and click Start.

For Windows Vista/Server 2008

1. Stop the Symantec Endpoint Protection Services:
   1. Click the Start button.
   2. In the search bar type services and then press Enter.
      Note: If the User Account Control prompt pops up click Continue.
       
   3. Right-click Symantec Management Client and click Stop.
   4. Right-click Symantec Endpoint Protection and click Stop.
      Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.
       
2. Delete the data from the Definition folders:
   • Virus Definitions
     C:\ProgramData\Symantec\Definitions\VirusDefs\
     - Delete all files and subfolders
     
     

     ---

     WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.

     ---

     
      
3. Delete the data from the registry:
   1. Click the Start button
   2. Type regedit and press Enter
   3. Navigate to:
      HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs
   4. Delete the following values:
      1. SRTSP
      2. NAVCORP_70
      3. DEFWATCH_10
      4. SepCache3
      5. SepCache2
      6. SepCache1
          
4. Restart the Symantec Endpoint Protection Services:
   1. Maximize the Services window.
   2. Right-click Symantec Management Client and click Start.
   3. Right-click Symantec Endpoint Protection and click Start.

Hi Please see the procedure above found on the link below.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/691fb01f62f2a700882573c2006d6de7?OpenDocument

Let me know how it goes

Please mark as solution if able to resolve the issue.

thanks

thanks sir, virus def is now updated.

thanks you sir, enjoy using symantec