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Could not add user account with NVME SSD in Symantec Endpoint Encryption 11.2.0/11.2.1.

  • 1.  Could not add user account with NVME SSD in Symantec Endpoint Encryption 11.2.0/11.2.1.

    Posted May 21, 2019 10:35 AM
      |   view attached

    After finishing SSE Client installation, can not find the windows user account and could not add new user account. Please refer to the attahced picture.

    Could you help to confirm if it can support NVME SSD Encryption or not?

    Thank you very much.

     

    OS: RS5, 19H1

    Platform: Intel WHL, CML

    Isolation: HDD, M.2 SSD are ok

    Symantec Endpoint Encryption version: 11.2.0MP1HF1, 11.2.1MP1



  • 2.  RE: Could not add user account with NVME SSD in Symantec Endpoint Encryption 11.2.0/11.2.1.

    Posted May 23, 2019 03:51 AM

    There have historical issues with NVME drives, but I'm not aware of anything affecting the latest versions of SEE:

    https://www.symantec.com/docs/INFO3183

    The below article sets forth some troubleshooting steps for SEE FD in general, and shows what to look out for:

    https://www.symantec.com/docs/TECH235632

    Lastly, you may also want to try administrively registering a using via CLI:

    https://www.symantec.com/docs/DOC9136