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  • 1.  Could not authenticate network connection in WinPE x64

    Posted Sep 11, 2017 08:59 AM

    Hello,

    I am experiencing similar issue as in the following link https://www.symantec.com/connect/forums/could-not-authenticate-network-connection-system-error-85-has-occured

    I am 100% sure about my network credentials. The problem only occurs on WinPE 10 x64 booted in UEFI mode. The same PC, in the same subnet using the same credentials in WinPE 4.0 booted in legacy mode works fine.

    I use the following mapping in the PXE disk creator:

    I: "\\%ALTIRIS_PXE_SERVER%\Image" 
    K: "\\%ALTIRIS_PXE_SERVER%\SVRImage" 
    Q: "\\GSSServer\eXpress"

    What I found in command line is the %ALTIRIS_PXE_SERVER% is not reachable when try to ping it. The IP of PXE is responding fine.

    I tried to replace the %ALTIRIS_PXE_SERVER% token with %ALTIRIS_PXE_IP% with no luck. The error is "Could not authenticate network connection" and my network drives are not mapped. Surprisingly enough the Express share is mapped correctly.

    I edited and recompiled the PXE images many times with no progress. 

    Any ideas before I open a ticket with Symantec support?

    Thanks 

    Tomasz



  • 2.  RE: Could not authenticate network connection in WinPE x64
    Best Answer

    Posted Sep 11, 2017 10:17 AM

    Below article may shed some light... which version of GSS are you on?

    ALTIRIS_PXE_SERVER token no longer works after upgrading to GSS 3.x
    http://www.symantec.com/docs/TECH233961



  • 3.  RE: Could not authenticate network connection in WinPE x64
    Best Answer

    Posted Sep 12, 2017 02:55 AM

    Thank you for your suggestion. I am on GSS 3.2.

    Yesterday, I had another thought before leaving the offfice. I compared my lab enviroment to the production server. The only difference I spot was ADK version. In production I had newer version than in lab. After installing the 10.0.10240.0  version it worked like a charm.

    Here I found very nicely listed all Windows 10 ADK versions. 

    http://renshollanders.nl/2016/12/download-windows-adk-the-numerous-versions-of-microsoft-windows-adk-assessment-and-planning-toolkit-and-where-to-find-them/

    Here you can find the GSS matrix support. 

    https://support.symantec.com/en_US/article.HOWTO111528.html?

    I wish I did not spend that many days troubleshooting it.