Endpoint Protection

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  • 1.  Could Not Scan files

    Posted Sep 19, 2013 03:28 AM

    hi all,

    one of my client has problem with regarding manual scan...

    during the scanning in logs there are following records. somehow it cant scan files.

    any ideas?

     

     

    Event Computer User Logged By Description Date and Time
    Scan Omission CLIENT01 tclient3 Manual scan Could not scan 2 files inside c:\Docs\22\Report v2.0.docx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission CLIENT01 tclient3 Manual scan Could not scan 1 files inside c:\Docs\22\schedules.zip due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission CLIENT01 tclient3 Manual scan Could not scan 3 files inside c:\Docs\Project\df\DK.pptx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission CLIENT01 tclient3 Manual scan Could not scan 11 files inside c:\Docs\proj\asd\Mobile_v2\AV_5.1.2_US.EXE due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission CLIENT01 tclient3 Manual scan Could not scan 2 files inside c:\Docs\downloads\9_10_11_12.xlsx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission CLIENT01 tclient3 Manual scan Could not scan 1 files inside c:\HP_LaserJet\Setup\Core\LJService\Data1.cab due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:14

     



  • 2.  RE: Could Not Scan files

    Posted Sep 20, 2013 07:56 PM

    Same thread here:

    https://www-secure.symantec.com/connect/forums/could-not-scan-x-files-inside-directory



  • 3.  RE: Could Not Scan files

    Broadcom Employee
    Posted Sep 21, 2013 01:26 AM

    This message indicates that a file cannot be scanned. In most cases this is a limitation of the Decomposer Engine's ability to scan compressed or locked files and does not indicate a malfunction in the product

    Could not scan [#] files inside [path][filename] due to extraction errors encountered by the Decomposer Engines" during a scan

    Article:TECH99755  |  Created: 2002-01-30  |  Updated: 2012-05-10  |  Article URL http://www.symantec.com/docs/TECH99755

     



  • 4.  RE: Could Not Scan files

    Posted Sep 27, 2013 08:04 AM

    thanks for help