Endpoint Protection

Mine is an enterprise edition. Program 10.1.5.5000, scan engine 81.3.0.13, updated on Apr 26,2009. I am unable to scan any files. Whenever I tried, i get a message "could not start scan. scan engine returned error 0x2.

Can you provide some logs from App and System Logs? Usually this happens if a user has limited access.

Hi! Mine is an corporate edition ( 2007 i think) and since i've installed Windows Service Pack 3 i get the same problem. This is my home computer , so i don't have limited acces or anything like that , but today i think i've just foud the solution for this problem: first i've scheduled a custom virus scan from "Scheduled Scans/ New Schedule Scan , then I just close everything that had to do with NAV from Task Manager .
Then press " Start / Run / {"C:\Program Files\NavNT\vptray.exe"}-in my case-.
After this, the Virus Scan started immediately and found some viruses too ( Suspiciuos.Vundo.2 , Trojan.Vundo ... ). Hope this helps you !

Hi perukis, can you provide the logs, as Ive requested before?

Hi perukris@yahoo.com

                               This might be due to another scan is in progress or scan engine is corrupt which might be in your case. so please try to repair the antivirus and scan before restarting the pc. If some virus is present then that might be prventing you to scan. so repair the AV and scan also try scanning in safe mode.

Hi,

Are you scanning on normal or safe mode?
Try to repair the sav or reinstall.
Your definition update might be corrupted that's why you encounter this concern.

Thanks,
jun

Just a few days ago I updated my XP service pack. While Live Update works and downloads the definitions, and my system believes the anti virus is working, I am unable to scan. I have the exclamation point in front of the symantic icon on my system trey. There are no other scans running, and I deleted and re-installed the symantic anti virus package in total, and I'm still getting the same error. Has anyone looked to see if a patch might be needed, if the problem is being caused by some other service update? Right now, the only choices I see is to either try and restore my computer to an earlier version, or switch to another anti-virus provider. This is my Home computer, and the symantic was being provided to us through our company.  I did try the one solution submitted above,  (scheduled a custom virus scan from "Scheduled Scans/ New Schedule Scan , then I just close everything that had to do with NAV from Task Manager .
Then press " Start / Run / {"C:\Program Files\NavNT\vptray.exe"}-in my case-.)  but it did not work for me.

Hi can you repair you SAV/SEP client software on the Add/Remove programs?

I don't know. I actually deleted that along with the other Symantic files and programs, and then re-installed everything fresh from the site. When I did, it still gave me the same scan engine error problem. That's when I thought it might be caused by a Microsoft update. I have since downloaded the AVG anti-virus software, and it has had no problems. I would still perfer Symantic though if the problem can be worked out.  

Hi, can you request for the CleanSwipe utility, this tool will remove all traces of Symantec AV, then you can reinstall after.

Hello,

     I keep on encountering an error on my Symantec Antivirus Corporate Edition 10.0.0.359 that says "Could not start  scan engine error 0x2" whenever I do a manual system scan eventhought the regular startup scan runs normally. It keeps on giving out that error whenever I do a manual scan in normal mode... I could run the scan in safemode without any problems but when I reboot back to normal mode, its still the same. I have also attempted to repair and reinstall the application to no avail. Please help me have this problem fixed because its really driving me nuts.

Hi,

since you already repaired and reinstalled, can you try to an update, there maybe some conflicts to your system.

I believe the latest version for SAV is 10.1.8.

Please check the Release Notes for SAV below.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2006050314483048

Hello,

     The AV is still able to update.as of now, it is updated but the manual scan is still enabled in normal mode. I've also tried to disable the unnecessary startup items via msconfig and left the symantec related applications active and had it restarted but the concern is still the same. I'll give the SAV update a try again and hope it works.

Hii to all,
              Iam running Symantec Anti Virus on my computer. Whenver i start to scan it returns an error msg
"Scan could not be completed. Scan engine returned an error 00002". Can any one give a clear solution for this.
Note: Iam able to run scan in "Safe mode"