Fernando,
Thank you for the URLs...Not sure it's exactly what I'm looking for but I'll definitely take a look at those.
I'm looking to see how I can kick off a web form when a particular categorie or sub category is chosen when users submit a ticket.
For example: User chooses "Service - New Hire" Category. I'd like to have another web form presented when New Hire is chosen. I can customize the web form, just need to know how to trigger this when a particular category is selected.
Hope that makes sense.
Any help or guidance is appreciated!
Thank you!
Ryan