Workflow and ServiceDesk Community

Dear All,

Does anyone know how to use the new Workflow 7.1 Critical Errors model, now by default set up in every Project? Do we have any Best Practises advice for it?

I have been watching the videos for the Global Errors Service, but this is for a service and not for the model. The blurb that is included with the video does say that there is now the Critical Errors model in WF 7.1, but there is nothing to mention abotu how to use it, etc.

Anyone got any information about it?

Kindest regards,

QuietLeni

The critical errors model kicks in only if there is a complete lack of error handling in your primary model. Typically in the critical errors model, one would either create a log entry or send an email to an admin if such a thing occurred. Just be careful to keep it simple and try not to throw another exception in your error handling.

Also, if you don't want to use the critical errors model, you can remove the critical errors model completely, and implement your own error handling in the primary model (or none at all, at your own risk :)).

reecardo,

Thanks for the advice.