Client Management Suite

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  • 1.  Custom Token for Job/Task Info in CMS 7.1

    Posted Jul 02, 2012 01:47 PM

    Back in DS 6.9, I created a task that would email a technician when a specific DS job was complete.  I used the tokens %JOBUSER% and %CALLINGJOBNAME% to populate the email info and the body of the message.

    I cannot find such tokens built-in to 7.1 and not sure how to structure an appropriate SQL query for this type of custom token.

    Does anybody have any ideas on how to create these tokens in 7.1?

     

    Thanks!

    Erin



  • 2.  RE: Custom Token for Job/Task Info in CMS 7.1

    Posted Jul 04, 2012 07:19 AM

    Hello Erin,

    unfortunately you cannot add a "send e-Mail" task to a job.

    In my opinion a slightly questionable limitation.

    Sincerely

    sebaha



  • 3.  RE: Custom Token for Job/Task Info in CMS 7.1

    Posted Jul 05, 2012 05:03 PM

    I noticed that there was no built-in task for sending an email from the client side.  I've worked around that by making a VB script which runs at the end of my job.

    As it stands right now -- all my technicians are getting an email when any of these DS jobs complete.  And I have to make separate scripts which define the name of the job in each one.  I would like to find a token that reads the name of the job and the name of the technician who scheduled the job, so that the email can be directed to them with a more accurate subject.

     

    Thanks,

    Erin