Ghost Solution Suite

Not sure if I "Need a solution" or not but more wanting some clarification.

GSS 3.2 was released and on the product page it states, "A Minor Release incorporates all previous Maintenance Packs and Fixes since the prior Major Release. It is tied to the preceding Major Release and may contain new features, new platform support, new operating system support, and the latest maintenance updates. It typically requires a new installation."

However, one of the "Known Issues" of GSS 3.2 is DAgent crashing in Automation with the error "dagent.exe - Application Error - The instruction at 0x7764043e referenced memory at 0x0054005c. The memory could not be written. Click on OK to terminate the program."

This issue was listed as "Fixed" in GSS 3.1 MP2.

Is this error in fact present in GSS 3.2 or was it fixed?  If it hasn't been fixed any timeline on a MP to fix it?  I'd really love to move to GSS 3.2 this summer, but I did randomly get this DAgent crash and would rather avoid it if at all possible.

On a side note, kinda silly for Symantec to release the "new version" GSS 3.2 and introduce a new issue what was fixed in the previous version almost a year ago.

Hi,

Symantec don't generally provide a roadmap for new product releases or fixes...an issue if you're trying to sort out something or get new support and it doesn't exist.

Your best bet is to contact the Symantec support team and raise this with them as they'd be in a better position to assist. That "fix" won't be a new issue with the release that's out unless it is stated as such on the technote.

an alternative is to try run this newer version in a test environment (if you have) and see if this issue occurs.

Thanks!

Eprow,

GSS 3.2 is essentially GSS 3.1 through MP5 with added features and support for new technologies. 

dagent.exe - Application Error - I have not seen this issue popup in GSS 3.2 and as far as I am aware this was resolved in GSS 3.1 MP2.

I would recommend waiting for GSS 3.2 RU1 (MP1) to be released, this will be the first path for 3.2 version. As for now... GSS 3.1 MP6 is stable and includes a lot of agent fixes, I would recommend upgrading to MP6 at the moment.

The information about the Dagent crash being a known issue  was not accurate for 3.2.   I contacted the Documentation team and they confirmed that it was inaccurately included in the 3.2 release notes.     They will be updated on the ghost documentation pages.   The version of the release notes that ships will still have the inaccuracy how ever. 

Brycen noted it correctly that the dagent crash is resolved in 3.1 MP2.  

Sorry for the confusion that was created and thank you for bringing it up.