I recently tried to upgrade from 6.5MP1 to 6.7 and had some serious issues.
The upgrade first started and then said that the machine would need to be rebooted.
This happened twice. After that, I tried to run ther server.exe and run the upgrade again.
My question is: The steps about the UMC are a little confusing. When I ran the server, it said to upgrade from a previous install. I chose: Production Installation: Install Tomcat and create the database schema
I skipped the enable data bridge because we don't need our data in the cloud.
After I verified my existing TomCat settings, and Server Settings, and verieid my credentials were correct for the Upgrade Database, I entered my initials.
I think the part where I was having issues was where it says to register wtih the Uniified Management Console
Is this my existing DCS 6.5 Server?
After I proceeded with this setup, the databases were upgraded to 6.7 after an hour or two. We never had a UMC server in 6.5 MP1. We used the Thick Java client without issue.
These are the notes I had from Symantec tech support at the time:
Thank you for contacting Symantec Technical Support and reporting to us the problem with upgrading the SDCS from 6.5 to 6.7.
As discussed today on Webex we have identified the following:
1. The SDCS Manager and the SCSPDB have been updated successfully to 6.7.
751 2016-11-12 15:53:37.557 Database Upgrade to ROME 6.7 Script Completed Successfully Database Upgrade to ROME 6.7 Script Completed Successfully 12999 2016-11-12 15:53:37.557
2. The dcs_umc Database has not been created on the SQL Server
3. The SDCS 6.7 Configuration task failed.
MSI (s) (F8:34) [08:54:16:243]: Product: Symantec Data Center Security Server Manager -- Configuration failed.
MSI (s) (F8:34) [08:54:16:243]: Windows Installer reconfigured the product. Product Name: Symantec Data Center Security Server Manager. Product Version: 6.7.0.859. Product Language: 1033. Manufacturer: Symantec. Reconfiguration success or error status: 1602.
4. The SQL Server Logs are showing the following Error:
11/13/2016 09:39:22,Logon,Unknown,Login failed for user 'umcadmin'. Reason: Could not find a login matching the name provided. [CLIENT: 10.x.x.x]
11/13/2016 09:39:22,Logon,Unknown,Error: 18456<c/> Severity: 14<c/> State: 5.
11/13/2016 05:25:23,spid58,Unknown,Could not allocate space for object 'dbo.SORT temporary run storage: 140745393766400' in database 'tempdb' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files<c/> dropping objects in the filegroup<c/> adding additional files to the filegroup<c/> or setting autogrowth on for existing files in the filegroup.
5. The initial SCSPDB size was > 500 GB which is very big. The SCSPDB Database is showing 160 GB free space.
According to the above please implement the steps below:
1. Please take a full backup (preferably image) of the SDCS Manager and SQL Server machines.
2. Please restore the SDCS Manager 6.5 and SQL Server Instance from the backup before the upgrade.
3. Stop the SDCS Manager Service
4. Restart the SQL Server Instance.
5. Remove the not needed Events from SCSPDB using the sql query below:
USE SCSPDB DELETE FROM CSPEVENT WHERE EVENT_DT<= '2015-12-31 23:59:59:999
(Please modify the date accordingly)
6. Shrink the SCSPDB -> right click -> tasks -> shrink -> database
7. Restart the SQL Server Instance.
8. Run the installer again.
After all of this, was the issue that there was no UMCAdmin ? and if so, wouldn't that be part of the upgrade process ?
I had to restore the server to pre upgrade state and wanted some input before I tried again.
This is the website I used for the install: https://support.symantec.com/en_US/article.HOWTO125107.html#v118312382