Email Security.cloud

Over the last few days we have been getting a serious amount of message delaye responses after emailing clients who are behind the message labs email filter.

I have tried countless times to email support emails to investigate but no response. Our business is being severely imapcted due to this and I need someone to point me in the right direction or put me in touch with someone who can. 

Do not ask me to contact a client to contact messagelabs/symantec support on our behalf. It's unfeasable and not going to happen.

Please please please can someone assist?

Thanks.

This is what Symantec recommends for non-customers:

Submit a sample of the email that's blocked to:

investigation@review.symantec.com 

reference link: http://www.symantec.com/docs/TECH82881

Outside of the above, Symantec employees frequently check in here so hopefully one of them will see this and look into. You could also send a private message to one of them to get this looked at.

Hi

I have done twice today and no response as of yet. Not even an acknowledgment =(

Hi Dan

Can you let me know exactly what the issue you are seeing is? is it just delayed emails, are mails being rejected?

If you could let me know the following I can take a look for you:

Your sending IP:

An example mail: sender, recipient, date, time, subject

Any errors you are receiving, either in an NDR or on your server.

Also, please note that the investigation inbox does not generate an acknowledgement however an engineer will look at each submission.

Regards

Ian Tiller

Tier 2 Senior Product Support Engineer