Hi Fahad
There are 2 ways we can progress this issue. You can leverate your relationship with one of our customer and advise them to raise a case with our support through their designated contact. Alternatively, you can follow the below.
A legitimate email which has been incorrectly given a verdict of spam can be submitted to Symantec for analysis and filter review.
To analyze a false positive sample, Symantec must receive the original false positive email:
- As an "message/rfc822" email attachment*
- One email attachment per submission**
Send the false positive sample as an email attachment to the following address:
CLOUDfeedback@feedback-87.brightmail.com
Keep in mind we need the original mail, not the bounce back you received in return.
Regards,
Ian Tiller
Tier 2 Senior Technical Support Engineer