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  • 1.  Delivery failed to Messagelabs

    Posted Mar 29, 2017 06:10 AM

    Dears,

    Our SMG showing the belwo message when we try to send emails to any MX *.messagelabs.com domain:

    553-message filtered. refer to the troubleshooting page at\r\n553-http://www.symanteccloud.com/troubleshooting for more\r\n553 information. (#5.7.1)

     

    Our domain is alhamrani.net

     

    Thank you.

    Fahad



  • 2.  RE: Delivery failed to Messagelabs

    Broadcom Employee
    Posted Mar 30, 2017 02:43 AM

    Hi Fahad

    There are 2 ways we can progress this issue. You can leverate your relationship with one of our customer and advise them to raise a case with our support through their designated contact. Alternatively, you can follow the below.

    A legitimate email which has been incorrectly given a verdict of spam can be submitted to Symantec for analysis and filter review. 

    To analyze a false positive sample, Symantec must receive the original false positive email:

    • As an "message/rfc822" email attachment*
    • One email attachment per submission**

    Send the false positive sample as an email attachment to the following address:

    CLOUDfeedback@feedback-87.brightmail.com

    Keep in mind we need the original mail, not the bounce back you received in return.

    Regards,

    Ian Tiller

    Tier 2 Senior Technical Support Engineer