Endpoint Protection

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  • 1.  DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 08, 2014 04:29 PM

    Hello Support,

     

    I am current using Symantec endpoint ver 12.1 on all servers and workstation thru my entire domain.

    I would like to extend this  VERSION (12.1) to protect my atms .

    All the atms are using an older version of Symantec  antivirus  (10 or 11) and it is serving its purpose for the time.

    To prepare for the rollout I install Symantec Endpoint 12.1 on a test  Atm  (one I remove from production temporary )

    The installing went smoothly but upon reboot I discover the Des Key require for keypad encryption  change  to it default value and not been kept.

    I did some troubleshooting a found that Symantec endpoint is not allow  entries to be written to the registry .

    How can I disable or create an exception to allow DES keys to be written and save in the registry

     

    Regards

     



  • 2.  RE: DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 08, 2014 07:28 PM

    What components do you have installed? Was this happening due to the AV component?



  • 3.  RE: DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 09, 2014 08:29 AM
      |   view attached

    Hello Brian,

    I have attached a screen shot with components installed .

    When I use symantec endpoint 11 the problem is not occuring , but as soon I install endpoint 12.1 and reboot

    the atm the keys are lost.

    Regards

     



  • 4.  RE: DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 09, 2014 08:31 AM

    What's the exact 12.1 version? Latest is 12.1 RU4 MP1.

    As far as I know, there is no option to add registry exclusions.

    I would suggest getting in touch with support so they can verify what's going on.



  • 5.  RE: DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 09, 2014 08:37 AM

    Hello Brian,

    The version is 12.1.2015 2015 . Also brian is there a standalone client installer as found in symantec endpoint 11?

    What I currently doing is creating a client package save same to a mobile medium and installing on the end device.

     

     

     

     



  • 6.  RE: DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 09, 2014 08:43 AM

    Hi onetouch,

    Definitely get those ATMs protected by something more comprehensive than SAV 10 and SEP 11!  There are serious threats to ATMs in circulation.  For an example, please see:

     

    Texting ATMs for Cash Shows Cybercriminals’ Increasing Sophistication

    https://www-secure.symantec.com/connect/blogs/texting-atms-cash-shows-cybercriminals-increasing-sophistication

     

    Do check your SEP logs on that computer to see if there is a detection on those keys for some reason.  Then contact Tech Support about those reg keys.

    Hope this helps!

    Mick



  • 7.  RE: DES keys for Automatic teller machine Pin Pad Encryption not been save in registry

    Posted May 09, 2014 08:48 AM

    Yes, there should be a standalone client on the download ISO or you can also grab it from https://fileconnect.symantec.com using your serial key.