How do you determine version of Service Desk? We are looking to install MR2 but we though we already had this installed until we realized that a lot of the problems we are running into are fixed in MR2. So how can we find what version we are currently running?
Go to your installation file, Altiris.ServiceDesk.2009.exe, right mouse click and select Properties, go to the Details tab, and if it says File Version. 7.0.1360.0, then you have MR2