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Device showing as "inactive" on the management console

  • 1.  Device showing as "inactive" on the management console

    Posted Dec 05, 2018 08:24 AM

    Hi,

    I have seen a device (macOS) showing as inactive on the management console. However the device seems to be normal that it recently gotten an update (50 minutes ago at the the time of checking). May I know if there is any troubleshooting procedure for this case where the correct status is not reported/shown on the management console? Thank you.

    FYI, the version of SEPC is 8.0.

    Adrian



  • 2.  RE: Device showing as "inactive" on the management console

    Posted Dec 05, 2018 06:27 PM

    Can you please open a ticket for this issue so we can address it through support?