We're from RICOH Vietnam,
We're offering SEP to our customers. However, we've just received information from reseller that since Mar 20, 2018, Symantec is gonna stop providing below part number anymore.
2QQQOZF0-EI1EA SYMC ENDPOINT PROTECTION 14 PER USER BNDL STD LIC EXPRESS BAND A ESSENTIAL 12 MONTHS
Then replace by these 2 part:
SEP-NEW-1-25 Endpoint Protection, License, 1-24 Devices
SW-TIER-3-PRC-CAT-SM Software Maintenance, Tier 3, High Content, Price Category SM
That means, from Mar 20, if a new customer want to buy SEP, they have to buy 1 base license + 1 mainternance. License is perpetual while maintenance needs to be renewed annually to get updating.
What I want to be helped is, is there any official annoucement from Symantec about this change? Because total price of the new package is higher than current, our customers ask for a letter released by Symantec officially.
Thanks for all of your attention.