Data Loss Prevention

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  • 1.  DLP agent with windows 10 not getting registered

    Posted Sep 20, 2017 02:16 AM

    Hi

    Tried to install DLP agent 14.6.200 package for an end point with Windows 10 OS & found that its not registered in EP server.

    Agentinstall.log file reads, “Higher version of the software is already installed” and also an error for Hostname resolution.

    Have tried multiple option on the machine, also tried to use Clean_agent tool from Symantec but it is unable to detect the installation.

    Have been provided with Manul unisntall of DLP which I have tried on the machine. What could be teh issue?

    Regards

    Senthil



  • 2.  RE: DLP agent with windows 10 not getting registered
    Best Answer

    Trusted Advisor
    Posted Sep 20, 2017 07:31 PM
      |   view attached

    Senthil,

    Are you using the most recent Clean Agent version? There is a 14.6 MP2 release that you may need.

    I have attached it..

    Good Luck,

    Ronak

    PLEASEMARKED SOLVED WHEN POSSIBLE

    Attachment(s)

    zip
    Clean_Agent_14.6_MP2..zip   1.31 MB 1 version


  • 3.  RE: DLP agent with windows 10 not getting registered

    Posted Sep 20, 2017 10:21 PM

     

    Thanks much, Ronak. I will test it & will revert

     

    Warm regards

    Senthil



  • 4.  RE: DLP agent with windows 10 not getting registered

    Posted Sep 21, 2017 01:54 AM

    Dear Ronak,

    It works in test machine. Thanks so much. Where did I go wrong?

    Warm regards

    Senthil



  • 5.  RE: DLP agent with windows 10 not getting registered

    Posted Sep 21, 2017 03:47 AM

    Hi Ronak,

    Facing similar issue on another machine, however clean_agent did not work.



  • 6.  RE: DLP agent with windows 10 not getting registered

    Trusted Advisor
    Posted Sep 26, 2017 12:46 PM

    Make sure to run the application with the right levels.. Right-click on the EXE and 'Run as Administrator" the agent needs to be removed with a FULLY Elevated account, not a local admin.

     

    Good Luck,

    Ronak

    Please marked solved..