ServiceDesk

Hello All,

Does any one have integrate Altiris asset management suite (SMP 8.0) with CA service desk? If yes then please provide us the steps for the same.

We have configured/Save NS server information in MDR file in CA service desk but after that any procedure or .XML files need to be import in CA service desk side for automatically assets are listed in CA service desk for ticket login.

Please give some Suggestions. Thanks in advance.

 

 

 

 

 

 

What steps are you using to perform the import?

How to Import Data
https://docops.ca.com/ca-service-management/14-1/en/administering/administering-ca-asset-portfolio-management/import-data/how-to-import-data

HI  Mahi107,

 

Using CA Service Desk you can load data using GrLoader.

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item

https://communities.ca.com/docs/DOC-231160521-ca-sdm-grloader-everthing-you-need-to-know-loading-configuration-item

 

OR 

You can use WebService to to:

 

CA Service Desk WebService

 

CA SDM::. Web Service createObject - nr - Configuration Item

 

OR if .... you have CA Client Automation, but... probably isn't the case

 

https://docops.ca.com/ca-client-automation/12-9/en/using/asset-management/policy/configure-service-desk-integration-for-a-policy

 

 

Regards

Tiago Macul

 

 

 

Is there any SQl query that is required to proceed with the integration . 

How to do the integration so that Asset details continously updated in the Servicedesk

TIA 

Shiv Choudhary

You can set up and import into the SMP which will then be reflected in your SD.

How to use Data Connector to import data into the Symantec Management Platform database
https://support.symantec.com/en_US/article.HOWTO79380.html

How the asset are automatically got created in CA Servicedesk through Symantec Asset Management 8.0 integration.. Can u plz elaborate or can provide any data doc through which we can proceed further

You could use an Import/Export rule to create a list of assets, this can be output to folder. You could then get the CA SD to check for this file and run whatever it needs to run. --- How to use Data Connector to export data from one Altiris database and import it into another (data restoration) https://support.symantec.com/en_US/article.HOWTO85114.html

How can we export the list of all Asset data from Symantec Asset management tool ?

Any SQL query ?

I have tried to export the data through connector rule but it's not goving me the complete data of aseet .

You could create a Report and export that.