Endpoint Protection

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  • 1.  Domain computers showing up in default group

    Posted Jan 09, 2017 04:22 PM

    I have AD sync turned on, and for the most part its working just fine.

    However, I have about 25+ computers that are on the domain (Windows computers) that are showing up in Default Group and I cannot move them to the correct AD group because you can't move to AD groups.



  • 2.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:27 PM

    SEPM syncs with AD so where are these machines showing up in AD?

    You should be able to still move them using the MoveClients utility.



  • 3.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:32 PM

    They are on AD, I verified that.

    I will be unable to use the MoveClient application because when this server was installed 6+ years ago, no one thought about writting down the db password.

    I'm currently in the process of migrating to a new server.



  • 4.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:33 PM

    I meant, are they in their correct AD group?



  • 5.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:34 PM

    In Active Directory, they are in their correct OU's.

     

    But in SEPM, they show up in "Default Group", rather than their correct Symantec-AD/Sync group.

     

    My question is why does this happen with only a handful of computers?



  • 6.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:35 PM

    What is the exact SEPm and SEP client versions here?



  • 7.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:47 PM

    12.7004.6500



  • 8.  RE: Domain computers showing up in default group
    Best Answer

    Posted Jan 09, 2017 04:50 PM

    Symantec has a KB article on it which outlines a few key issues:

    http://www.symantec.com/docs/TECH147382



  • 9.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:58 PM

    Thank you.

    Will there be any issues of reconnection if I delete OU's and re-sync it?



  • 10.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 04:59 PM

    I've never seen or had that issue when I worked with AD sync. Should just be as easy as deleting in SEPM and re-adding/synching.



  • 11.  RE: Domain computers showing up in default group

    Posted Jan 09, 2017 05:03 PM

    Thank you, I'll ask our SE's to do a snapshot and then do a re-sync